Gatlinburg Chalets

"Good location we love the place"

"Worst hotel I ever stayed at"

"When they say keep trash closed there’s bears they mean this literally everyday of our stay we seen bears. The rooms are clean the balcony views was peaceful and well worth the visit! I hope to revisit in the future to use the pool if your thinking should I stay here YES you should at least once for the views and experience "

"Our room was clean except the floor looked like it hadn’t been vacuumed or mopped before our stay. We said something to the front desk about it and housekeeping came by and gave us fresh towels-not what we asked for. Other than the floor, it wasn’t a bad stay."

"Good customer service people and nice view"

"The staff was incredible and the hotel very clean "

"The room was spacious and VERY clean and the cleaning staff was very friendly and helpful."

"Parking felt safe. Hotel was clean. The waffle makers didn't cook the waffles all the way through."

"My room was clean. Check in was fine, and the receptionist was pleasant. I didn’t use any amenities as the pool and spa were unavailable at the time. For the price it was fine. Don't expect front desk staff to go out of their way for you: the phone was not answered when I called the front desk and when I asked for a place to print pages I was just told no, I "just need to look it up baby doll" (I'm 50 years old). When I asked to mail a postcard I was also told no. Not "theres a mailbox..." just no. I've worked in the hospitality industry, and this isn't the response I was trained to give. Cleaning and breakfast staff were outgoing, friendly and pleasant. Despite having loads of laundry one lady asked how my day sightseeing went. I appreciated that. Other people definitely seemed like repeat guests so there's that. "