Gatlinburg Chalets

"Excelente room and breakfast "

"I booked this hotel specifically becauase it had a wheelchair accessible room. I called 2 days before check-in to confirm we for sure would have that specific type of room. They confirmed we did. I even did the pre-check in and made note that we needed a handicap room. They end up giving it away anyway. After driving nearly 8 hours, we arrived right at check-in time too. The person checking me in ended up laughing and giggling about it to whoever she was talking to on the phone and her fellow staff members. I was livid, but respectful expressing all that I went through to ensure I had this kind of room. When another staff member walked in she even said, "Welcome to Hell!". While waiting there for them to hopefully rectify the situation, other customers were complaining that they did not get the room they paid for. One woman waited 30 minutes just to get a 2nd room key. We ended up taking a room they had available, but was not wheelchair accessible. That meant no bathroom accessiblity. On another note, the breakfast area had only 3 tables, not enough parking for everyone, cracked walls, ceilings, stained carpet, stained tub and very noisy. I would not recommend this place to anyone. "

"Great location. There was pets on site "

"We had a fantastic stay! The hotel provides a great breakfast each morning, free parking, and nice pools for relaxing. The location is unbeatable — it’s within walking distance to all the main attractions, literally just a few steps from Anakeesta and Ripley’s Aquarium. The bus stop is also right in front of the hotel, which made getting around super convenient. Highly recommend for anyone visiting the area!"

"Rooms were clean and spacious. Views are amazing from the upper levels. While the property was off the beaten track and not walkable to downtown, it is a trolley stop which makes it somewhat accessible. Kids loved the pool. "

"Great location. "

"Staff was nice! But the shower drain was clogged and there was a bug in the shower before taking one."

"Very clean and accommodating room, close walk to everything in Gatlinburg."

"This is my favorite motel in gatlinburg. Its not expensive, the location is perfect. Cleanliness is not an A+, but its not gross. For the money, the location and the atmosphere its definitely worth it. "