Ranches in Pocono Pines

"Parking is horrible with very poor signs. Main area of hotel were closed for a private event. Front desk staff was condescending to partner in wheelchair."

"The property was nice the people were friendly "

"The room smelled like chemical fumigation had just happened in the room, the door DID NOT LOCK, and was never fixed despite staff being asked to. The shower DID NOT DRAIN at all and shower rod was hanging out of the wall. There was an open, rusted access panel that opened to a dusty space in the wall with pipes. Manager was supposed to call us to follow up but never did. Do not recommend"

"Everything was more than expected."

"Check-in staff gave me no information. I had to ask everything. He was smacking gum the whole time which was very annoying. When I got to my room there was no ice bucket so I had to walk back to the office to ask for one. The guy didn’t even try to find me a bucket. He just said they were low on ice buckets and handed me a little bag to put ice in. The breakfast was nonexistent. I got there for breakfast at 7:30am and everything was gone. There was dry cereal but there was no milk. No coffee, no juice. There was one slice of bread and there were three apples that were all rotten! The serving area was very dirty with crumbs, etc…If breakfast hours are 6-8am then there should be a staff member who refills coffee and other foods that run out during that time, as well as keep the area tidy and wiped off. The hotel grounds were unkept with high weeds all over the courtyard. This seemed to be a run-down, poorly run hotel. "

"They charged me extras in my credit card, that is very disappointing. "

"Room was clean..no more individual bottles of shampoo or conditioner. And no more bars of soap. All in dispensers in shower. Under table near bed is a motion detector light so every time someone moves off of bed light goes on. This might be great for some but wakes up others in room. Beds were firm and room looked new."

"Very clean rooms and Staff all were nice, parking was close and breakfast was fresh"

"Everything great"