8.6/10 Excellent! (1,379 reviews)
They assign you a personal concierge, but they are not there to help you, they are there to sell you memberships and excursions. Adriana was our personal concierge, she invited us to a “breakfast” is was kind of a conference. we did not go, so she said after the breakfast she was going to give us $100 credit. But another concierge that was there mentioned to us that, the $100 credit we were to receive it because we book 3+ nights we expedia (we did not get it). She also mentioned to us not to book with expedia and book in their website, but booking with expedia is a lot better because we got some extra benefits like internet on two devices that the hotel does not provide. I would recommend not to book dI would recommend if Adriana is your assigned “personal Concierge” ask for someone else, she is not going to help you if you dont buy anything from her. The other ones do help even if you dont buy from them.
Reviewed on Jul 5, 2025