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“I can't recommend Iberostar Cozumel enough! Every one of the staff was excellent from check-in to check-out. My partner and I had a great snorkeling experience with the dive center, and I also had a massage in the spa, which was super relaxing and much needed after not having my luggage for almost two days before it was delivered! Jordan was our initial contact person with concierge services and was very kind and helpful. Everyone was wonderful, and the entertainment/singers were fantastic. I……

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“No me gustó que hay muchos animales en todo alrededor y se toman las bebidas mientras las personas están bañándose en la piscina y deben mejorar más en los servicios gastronómicos”

“Enjoyed our time thank you”

“We had a wonderful stay at Barceló Maya Riviera with our adult children. The food was excellent, and the staff were warm, friendly, and engaging throughout our visit. We made the most of everything the resort had to offer and especially enjoyed trying the à la carte restaurants throughout the complex. Our swim-up room was a lovely, peaceful retreat where we could all relax after dinner. The service staff were fantastic, and the entertainment team kept us smiling and involved with fun……

“Great property. Good Food and entertainment.”

“Great staff and breakfast buffet.”

“room was clean staff was friendly but the bed was hard and tub was sometimes running water in a yellow color.”

“Be patient with the transportation inside the resort, service is bad, sometimes the waiting time was for more than 30 minutes to get picked up to go to the lobby or another places inside the complex. Some drivers passed by and we asked to get the ride and the answers was not because whatever excuse with the following sentence “next cart will pick you up” that didn’t happen”

“Me gustó todo el hotel es super cómodo y sobre todo muy buena atención volveríamos otra vez”