Find hotels in Puerto Aventuras from $34

This was my first time visiting the Maya Riviera and I have no complaints. The staff was superb, friendly, and very helpful. We had a pluming issue with our hot tub which was dealt with in a timely manner. Great shows and entering pool games. I would recommend.

Every employee was SO KIND and SO HELPFUL!! Very accommodating and quick to help. The entire place was also clean our entire stay.

Amazing staff!!! Amazing pools!! Great food!

We like this property because there is plenty to do we would walk to the marina where there are little shops and shows and we feel very safe in Puerto Adventure.

Property was very nice. We traveled with a small group of 8. One couple had trouble with the A/C but was resolved after a few days. The pools and the ocean were beautiful!! Food was incredible and the staff was out of this world. One bartender really stood out (Eder). He was great and really made you feel welcomed. Made excellent drinks too! We had no complaints but I would have liked a little more rock for music by the pool. There was a lot of techno and dance music. For me it got old. Overall, great trip and highly recommended.

We (4 adults, 2 of which are 19) stayed here for a great 11-day stint. It is just as described with plenty of room, easy access to pool and beach, and a great location. The check in was super easy and Jim even accommodated us for a bit on our last day, as our flight was later in the afternoon. We followed the great instructions provided by Jim (I would recommend bringing an extra 3 C-notes for the required COVID testing if retuning to the US, depending on the size of your group) and had no problems. Richard, the Property Manager, was also great and very helpful with any issues, local info, and even arranging some side trips. The grounds are very well-kept and patrolled. The pool is a uniform depth (but I am taller than most) and always clean. The beach is white sand with plenty of room and shade. There is Sargassum that comes in (not every day), but the staff works very hard to clean it up, so it causes a minimum of problems (seeing how bad some of the other beaches were, you appreciate the hard work). There is also a tennis court (with lights) for guest use. It is a synthetic grass surface, not in the best of shape, but certainly adequate. You don’t want to play long in that heat anyway. Everyone, from staff to other guests, are very friendly and polite. The town, which is a very easy walk, has a good mix of shops and restaurants, with a Chedraui within walking distance (even in the heat). I would not hesitate to recommend this unit, the property, and the location to anyone.

very clean and workers really respectful and helpful

It was within walking distance to the beach, lagoon and restaurants.

Property was ok, but the pictures were a lot nicer. AC is not in all the house, is just in certain areas using a mini-split. The first night the one ac was leaking and created a big puddle of water. Other AC’s didn’t cool enough. So we were always hot inside the house. The basics in kitchen and bathroom(s) were not there, I.e. we had 3 hand towels for 16 people! They only replaced towels once during a week of our stay. Didn’t change sheets either. There was not enough toilet paper and we had to go buy. No soap or toiletries. The kitchen is outdated and is falling apart. The stove was not working and had to be careful of leaking gas (you have to manually light the fire), The refrigerator downstairs was broken and a lot of our food got spoiled. Attention to detail is not there. So, it seems that the hostess was used to have teenagers or “party people” but not families. She was very nice and responsive as we had several requests... but house is not in top notch condition. Should advertise the kind of people she is expecting- like good for friends-, or good for families... etc...