Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Beautiful hotel and the staff is so welcoming.

Posted Aug 24, 2016
The hotel was beautiful and we had ocean view which made it even better. The staff was so courtesy and helpful. Will definitely return.
Comment from Hotel Management
Aug 24, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Michael Many thanks for taking the time to leave your kind wordsfollowing your recent stay with us at Secrets Vallarta Bay. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
4 out of 5
by A verified traveler

INCREDIBLE resort...but got ripped off at dinner.

Posted Aug 24, 2016
Absolutely stunning hotel, room was incredible looking out at the beach. Pools were clean, food was fantastic. My only qualm is that my boyfriend purchased the very expensive ($200!) romantic dinner on the beach for my birthday but unfortunately it rained that evening so they had to cancel it and we were just given dinner in of of the included resort restaurants. They will not refund us for this evening even though the person who informed us that the beach dinner was cancelled told us to call back and we would be refunded. This is utterly unacceptable, I understand weather is limiting, but this really put a damper on our last evening at the resort and my birthday.
Comment from Hotel Management
Aug 29, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Anonymous, Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience on expedia PartnerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
3 out of 5
by A verified traveler from Zapopan

HOTEL MUY CÉNTRICO

Posted Aug 22, 2016
Un hotel con excelentes condiciones en general, el personal muy atentos. Mi Check In muy tardado y no tenían mi registro de la reservación. No es All inclusive ya que no tienen bebidas Premium incluidas, si las quieres pagas un costo e inclusive pagas la renta de unos camastros exclusivos y los libres no tan cómodos. Hay hrs en donde se quedan descubiertos los Restaurant y tu única forma de comer es Roomservice. En la limpieza al final de mi estancia encontré en mi habitación una animal tipo "chinche" de aprox 4 cm, quise hablar con el Gerente y nunca apareció después de 30 min. Estos detalles le restan calidad.
Comment from Hotel Management
Aug 30, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Estimado Oscar Nos gustaría darle las gracias por haber elegido nuestro complejo como su anfitrión en su reciente visita a nuestro destino. Fue un placer contar con usted y le agradecemos que se haya tomado el tiempo para compartir su experiencia en expedia PartnerCentral. Agradecemos las observaciones que nos hace con respecto al servicio. Nuestra prioridad es la satisfacción de nuestros huéspedes, por lo que sentimos mucho que su percepción de nuestro servicio no haya sido como lo esperaba. Trabajamos día con día para brindarle la mejor atención, por lo que le aseguramos que nuestro equipo de Operación se esmera en la satisfacción máxima de nuestros huéspedes. Esperamos poder contar nuevamente con su preferencia y poder mostrarle lo importante que es Usted para nosotros Cordialmente, César Vega Coordinador de Redes Sociales Econcierge
5 out of 5
by A verified traveler from Northwest, Ar

Amazing resort and Staff.

Posted Aug 15, 2016
Wonderful resort, staff is amazing. Rooms are beautiful with everything you need to have a fantastic vacation. Service by the pool is amazing thanks to Rodriguez and the bartenders. Restaurants are great and the room service is 24 hours so there is never an opportunity to go hungry. This was our second time at Secrets, you can't go wrong with this resort.
Comment from Hotel Management
Aug 22, 2016 by Cesar Vega eConcierge, Hotel Management
Dear Tonia Thank you so much for taking the time to share your experience in expedia PartnerCentral. We hope to have the honor of welcome you once again home away home Cordially Cesar Vega Social Media Coordinator
5 out of 5
by A verified traveler from Nebraska

Beautiful!

Posted Aug 13, 2016
The resprt was absolutely beautiful, with super friendly/helpful staff, a great view, good food, & plenty to drink! 😜 The beach was full of very large rocks, so not sandy at all, & that was a bummer, but otherwise it was great!
Comment from Hotel Management
Aug 23, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Jen Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience on expedia PartnerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
5 out of 5
by A verified traveler from Orange County, CA

Amazing Hotel, Perfect Vacation

Posted Aug 11, 2016
Pros: The service, staff and facilities. And the spa!
Cons: Less of a push on time shares upon arrival.
Location: Great location, close to downtown.
This hotel was the perfect choice for our vacation in August. The service was fantastic, food was delicious with very good options to choose from, the rooms were beautiful and comfortable, and the facilities were well-maintained. The SPA was AMAZING!!! The view of the sunset from the lobby was gorgeous every night and there were a ton of activities to choose from at the hotel each day. No need to leave the resort if you just want to relax, but the hotel is very close to downtown and other activities if you do leave. We were very impressed and will definitely come back!
Comment from Hotel Management
Aug 23, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Jen Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Cordially, César Vega Social Media Coordinator EConcierge
5 out of 5
by A verified traveler from Florida

Great Couples Getaway

Posted Aug 9, 2016
Checked in to celebrate our ten year anniversary. The property is much smaller than other all inclusives we have stayed at however the food quality was much better. Only complaint is that if you upgrade to premium it in no way matches other all inclusives in this category. There is one tiny bar that serves the premium drinks and you must go there to receive them. We talked other staff members into getting it for us while at the pool and other restaurants but you should not have to do that. (We've never had to do that at other resorts!) Premium drinks should be stocked everywhere and they should be able to notate that by your profile with your room number or issue a band. Otherwise, a wonderful stay with great service; particularly Fernando's pool service, Adriana in the lobby bar area and Cesar for breakfast. Would return!
Comment from Hotel Management
Aug 23, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Florida We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
5 out of 5
by A verified traveler

It's a Secrets.

Posted Aug 5, 2016
Pros: Staff.
Cons: The beach!!
Location: Good location, close to downtown.
If you know what to expect from a Secrets you won't be disappointed on this one. Tries to keep their quality. Quite new, with nice rooms and pools. The bad part here is the beach, full of rocks, it is not nice in this area and who knows why they can't improve it. If you want a nice beach better look for something in Nuevo Vallarta (Riviera Nayarit). everything else is nice, the staff, the food, the drinks. Preferred area really great.
Comment from Hotel Management
Aug 11, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Anonymous We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on expedia PartnerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
5 out of 5
by A verified traveler

Estancia agradable

Posted Aug 2, 2016
Pros: }tod0
Cons: La playa
Location: El hotel es muy bonito. Tiene excelentes instalaciones y está cerca del centro de Puerto Vallarta.
Recientemente estuve con mi familia en el hotel Secrets y tuvimos una excelentes vacaciones. El hotel es precioso y las instalaciones son excelentes. Todo el personal se desvive por atender bien a los huéspedes. Si acaso, el único pero es la playa, que tiene muchas piedras por lo que no puede uno meterse al mar.
Comment from Hotel Management
by Cesar Vega eConcierge, Hotel Management
Eatimado huesped Gracias por la calificacion de 5*, agradecemos sus valiosos comentarios y los compartiremos con nuestro personal Esperamos darle la mas cordial bienvenida una vez mas en un futuro no muy lejano Saludos cordiales Cesar Vega Coordinador de Redes Sociales
5 out of 5
by A verified traveler

Excellent stay near the beach

Posted Jul 27, 2016
We had a wonderful time here. This was our first trip to the resort and town and it was very hard to leave. From the staff to the things to do to the food very nicely done!
Comment from Hotel Management
Aug 11, 2016 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear Anonymous Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience on expedia PartenerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge