Ratings based on 283 Verified Reviews

2.9 out of 5
42% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 18, 2017
Room had clothing from the previous guest, the bathroom had no toliet paper. Makes me wonder if the even changed the sheets.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
We apologize for the housekeeping issues you encountered which resulted in a less than perfect stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from Port Orange, FL

Disappointed in Raleigh

Posted Sep 16, 2017
Pros: Not even convenient and it's hard to find especially at night.
Cons: Everything.
Location: Shopping. Restaurants. Museum. Sports.
Reserved room for 2 nights. Got room key at check in and opened room door only to find occupied and a dog almost bit me! Got another room card and room appeared to have not been cleaned after last occupant. No toilet tissue. Shower head almost fell off stem during shower. Saw a couple of ants and small bugs on floor and furniture. Telephone in room didn't function at all. Bathroom sink was clogged. I informed front desk about issues with nothing corrected during my stay. Will never stay or recommend this hotel!
Comment from Hotel Management
Sep 18, 2017 by General Manager , Hotel Management
Eddie, we are extremely sorry you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, General Manager
1 out of 5
by A verified traveler from Raleigh NC

Tried 3 rooms and left...gross

Posted Aug 22, 2017
Tried checking in. Tried 3 rooms. Was grossed out and left.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Please accept my apologies for the cleanliness issues you encountered in your room. I have shared your concerns with my housekeeping team to take the necessary action immediately. We regret the inconvenience this caused and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
3 out of 5
by Van

Okay, but barely.

Posted Jun 18, 2017 on Hotels
I'm glad I had a GPS. This place is hidden. Visible entrance was locked. I had to walk around to another entrance (in the rain) that was not readily visible to check in. One of the towels in my room looked dirty.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Van, thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
1 out of 5
by Tammy

I hope you are not in need of a drink.

Posted Jun 11, 2017 on Hotels
We checked in and was not told there would not be even a paper cup In our room. So therefore, if you need a drink or to take meds use your hand. Trash all over parking lot and no hair dryer. Hair on tub and the breakfast was a gronolia bar. Spend the money and go elsewhere.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Tammy, we are so disappointed our dishware policy was not communicated to you during the check-in process. Our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We also apologize for the cleanliness issues you encountered while here. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
1 out of 5
by Frank

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Frank, thank you for your feedback. Our team strives to ensure a comfortable experience all our guests, and we are so sorry to see we did not meet your expectations. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
1 out of 5
by A verified traveler from Crabtree Raleigh

THE WORSE

Posted Jun 3, 2017
The staff that checked me in was excellent. The room had a strong musty Oder. The phone didn't work. The night staff completely ignores you and refuses to answer the phone. Yet when I walk to the front, they are on the cell phone talking. Rude, disrespectful, the WORSE CUSTOMER SERVICE EVER!!!
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Joseph, thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered service problems, and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, General Manager
1 out of 5
by A verified traveler

There was already a guest in our room. dirty.

Posted May 16, 2017
I will never choose ESA for any reason. The room was already occupied. No one at the desk. Had to be buzzed in. Did get a refund.
Comment from Hotel Management
May 17, 2017 by General Manager , Hotel Management
We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet

Posted May 10, 2017
I stayed twice at this hotel. The staff was very nice and friendly. The room was clean and I felt safe. Nice areas to walk your dog too.
Comment from Hotel Management
May 11, 2017 by General Manager , Hotel Management
Thank you for returning to Extended Stay America - Raleigh - Crabtree Valley. I am so pleased to know that you found your suite comfortable and our staff helpful and professional. Thanks for being our guest once again, and we look forward to seeing you again in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from new york ny

Staff needs more work

Posted May 8, 2017 on Orbitz
The lady on the night of 5/6/17 was a bit rude and not friendly when I checked in.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your stay. We are sorry that one of our associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager