Bring your own linens
Posted Jul 9, 2016
The first room I was given had a very strong smoke odor that prevented me from even entering the room. The gentleman at the desk was helpful and checked another room for smoke odors before he sent me in that direction (it is a smoke free hotel). He said it was better smelling and sent me on my way. Going up the cigarette butt, dirty, spider infested stairs was the second clue this was going to be a disaster. I entered the room and, as assured, there was no smoke odor. There was however, a large stain on the top of the folded down bed spread which appeared to be some sort of makeup mix. After removing the bedspread, the blanket was exposed, covered in hair. The top of the sheets were ok, the bottom of them was covered in stains but at least smelled clean. The shower was also full of hair and one of the washcloths was stained brown. I went to target and bought Clorox wipes and a blanket and cleaned the room. Some of the other patrons smoke in the parking lot next to your car. I moved it twice.
Comment from Hotel Management
Jul 19, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make sure your experience is not repeated. Thank you for sharing your experience with us.