4/10 Poor
Angela Janine
May 30, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
While this hotel is nice and the beds comfortable, they sneakily charge you an "Incidentals fee" of $25.00 and they do it at 2:00 am so you don't realize it unless you check your account. When I inquired about it the next morning they assured me it would be refunded. About a week after we checked out, still no refund. Called the hotel and they said it had to be "the card's fault" because "they have to release the refund" which I knew was total crap. So I waited a few more days, and called my bank since it was a debit card used. They said there were no pending refunds. They are advertising a lower rate to hook you in, then charge you an extra $25 for NOTHING and refuse to refund it. Won't do business with them again. EVER. Liars and cheats don't get business from me.