Ratings based on 508 Verified Reviews

3.9 out of 5
74% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from richmond

Very nice hotel, I had a pleasant stay

Posted Feb 10, 2017
Pros: convenient location, nice staff, clean rooms
Cons: bathroom in room could use updating, was still clean though.
Location: nice location, right on Midlothian turnpike close to a lot of restaurants and mall.
Check in process went smooth, room was clean, comfortable bed, mattress and linens were clean. Offered complimentary bottled water.
3 out of 5
by A verified traveler from g

Posted Jan 18, 2017
The bed was too soft. It was noisy. The bathroom could be cleaner.
3 out of 5
by A verified traveler

Convenient location

Posted Jan 6, 2017
Large hole in wall beside the bed. Maybe someone kicked it.
2 out of 5
by A verified traveler from MD

Over priced for value

Posted Dec 19, 2016
This place is way over priced . If you want to spend this much on a hotel I recommend you look into some of the other options near this location.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2016 on Hotels
2 out of 5
by A verified traveler from US

Rooms are horribly outdated and the staff are not

Posted Nov 26, 2016
Reserved handicapped room and when we got there the assigned room was not available Their response was m.. When you book 3 red party tour room requested is not always guaranteed. What's the point of booking through a 3rd party if you can't get a handicapped room when absolutely needed. Clerk was very rude about it
3 out of 5
by A verified traveler

great location and wonderful staff

Posted Nov 23, 2016 on Hotels
I stayed at this location on a previous trip and had a wonderful experience, but this room was not up to the previous standards. The bathroom ceiling was cracked, and the heating unit was not working properly. The carpet was not cleaned thoroughly.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2016 on Hotels
3 out of 5
by A verified traveler

Nice but needs help.

Posted Nov 3, 2016 on Hotels
Hotel was nice. However there was a very strong smell of men's Cologne. The shower door didn't shut all the way causing water to leak all over the floor. There was mold in the ceiling in the shower and black hairs in the shower plus a used bottle of body lotion on the counter and the creamer was spoiled for the coffee.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, United States of America

My stay was pleasant.

Posted Nov 1, 2016
Pros: The room was spacious but the room amenities were lacking.
Cons: The room amenities and the sink didn't work properly. THE water wouldn't drain.
Location: Great location.