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DoubleTree by Hilton Rochester

Photo gallery for DoubleTree by Hilton Rochester

Featured Image
Indoor pool
Indoor pool
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of DoubleTree by Hilton Rochester

DoubleTree by Hilton Rochester

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
1111 Jefferson Rd, Rochester, NY, 14623

Explore the area

  • Popular LocationBill Gray's Regional Iceplex4 min drive
  • Popular LocationStrong Memorial Hospital6 min drive
  • Popular LocationMarketplace Mall7 min drive
  • AirportRochester, NY (ROC-Greater Rochester Intl.)9 min drive

Choose dates to view prices

About this area

Rochester

Located in Rochester, DoubleTree by Hilton Rochester is near the airport. Travelers eager for a bit of culture can stop by Strong, while those who have shopping on the agenda may want to visit Marketplace Mall and Eastview Mall. Looking to enjoy an event or a game? See what's going on at Bill Gray's Regional Iceplex or Blue Cross Arena.
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Map

What's nearby

  • Bill Gray's Regional Iceplex - 4 min drive
  • Strong Memorial Hospital - 6 min drive
  • Marketplace Mall - 7 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 12 min drive

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • Bistro 252 — 1 min walk
  • The Atrium Lounge — 1 min walk
  • Sticky Lips BBQ Juke Joint — 9 min walk
  • The King and I — 10 min walk
  • Palmer's Direct To You Market — 10 min walk

About this property

DoubleTree by Hilton Rochester

3.5-star hotel near Bill Gray's Regional Iceplex
Along with a restaurant, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas, a free airport shuttle, and a free shopping center shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and conference space. All 248 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Guests will also find MP3 docks, room service, and premium bedding.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 5 AM - 11 PM
  • Airport shuttle on request
  • Free area shuttle
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 14.95 for adults and USD 8.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Luggage storage
  • Porter/bellhop

Languages spoken

  • English

Business services

  • 24-hour business center
  • Conference space (10000 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Free airport shuttle
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Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.95 for adults and USD 8.95 for children (approximately)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 9:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 397 out of 816 reviews
5 - Excellent 49%
Rating 4 - Good. 267 out of 816 reviews
4 - Good 33%
Rating 3 - Okay. 78 out of 816 reviews
3 - Okay 10%
Rating 2 - Poor. 44 out of 816 reviews
2 - Poor 5%
Rating 1 - Terrible. 30 out of 816 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and lobby area. So pretty!!! Staff was very kind and helpful. Only thing that wasn't great was the shower was tiny and getting towels was a challenge. Otherwise awesome!
Stayed 5 nights in Jul 2021

5/5 Excellent

Liked: Staff & service
The staff was friendly and courteous. The lobby was clean and inviting. The room was clean and had a nice smell.
Stayed 5 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Fun and cozy
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed going to the pool, which was a good temp, 86 degrees F
Stayed 4 nights in Jul 2021

1/5 Terrible

Traveled with family
Disliked: Staff & service
I had a confirmed reservation for July 3&4. I arrived at 11pm and the lobby was packed withpeople. The desk attendant said he could not check me in because there were no clean rooms but they were cleaning them now. He was rude and unhelpful and told me to sit and wait. I waited almost an hour. Then, with no explanation and no apology a woman came around and handed out vouchers for a 1-night stay at a downtown hotel, one I did not want to stay at, plus no guarantee they would have a room for my 2nd night which was the 4th and hotels were booked. I found a hotel 20 miles away. I did not use the voucher. A hold of $382 was placed on my credit card, which was "pending" for 9 days making these funds not available to me. After 10 days, the charge was processed and those funds are with the Doubletree for a stay they could not provide. I tried contacting Doubletree customer support or the front desk. Every number I found on their website went to the automated reservation line, which after going thru a painful call tree, cheerfully announced that they could not help me with that, but to please call back when I'm ready to make a new reservation! I finally found a live person, after another 20 minute hold, and after quite a while, was cheerfully told that she had straightened it all out, and that the hotel did not charge me for the stay, that I should contact Expedia and that I would have to wait 5-9 business days to get my money returned. I will never stay at a Hilton hotel again.
Stayed 2 nights in Jul 2021