1/5 Terrible
Allison
Traveled with partner
Jan 27, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay itself was fine, but the staff were rude, unethical and stole one of our belongings! As someone who works in the hospitality industry, I find this completely unacceptable. We accidentally left a sweater in our room and called about 30 mins after check out. We were assured it would be fine and the cleaning staff turns in all found items at the end of each shift. After multiple phone calls and getting sent in circles we were finally told that all found items are thrown out due to COVID. We have heard different stories from every worker, all of which refused to transfer me to their manager and refused to try to get in touch with the cleaning staff while keeping me on the phone (specifically a male that works the evening shift and Nilly - Nilly literally screamed at me on the phone). Management needs to train their staff to treat their guests with respect. And in the event that someone leaves something in the room (especially if they notice within 30 mins) the staff needs to be ethical and return the belonging, not keep it for themself. We will never stay here again and will not recommend this place to anyone.
Stayed 1 night in Jan 2022