All properties in Santa Cruz, California, United States of America
Save

Choose dates to view prices

SureStay Hotel by Best Western Santa Cruz

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Exterior
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of SureStay Hotel by Best Western Santa Cruz

SureStay Hotel by Best Western Santa Cruz

2.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Laundry
Map
516 Water St, Santa Cruz, CA, 95060

Explore the area

  • Popular LocationOcean Street2 min walk
  • Popular LocationPacific Avenue9 min walk
  • Popular LocationMission Santa Cruz12 min walk
  • AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)41 min drive

Room options

About this area

Santa Cruz

Located near the beach, SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a neighborhood in Santa Cruz. Santa Cruz Museum of Art and History and Monterey Bay National Marine Sanctuary Exploration Center are cultural highlights, and some of the area's attractions include Santa Cruz Beach Boardwalk and Santa Cruz Museum of Natural History. Boardwalk Bowl and Sky Glider are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing.
Visit our Santa Cruz travel guideOpens in a new window
Map

What's nearby

  • Ocean Street - 2 min walk
  • Pacific Avenue - 9 min walk
  • Town Clock - 9 min walk
  • Santa Cruz Mission State Historic Park - 10 min walk
  • Mission Santa Cruz - 12 min walk

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 41 min drive

Restaurants

  • Jack In The Box - 4 min walk
  • Mariannes Ice Cream - 5 min walk
  • McDonald's - 7 min walk
  • Taqueria Los Pericos - 8 min walk
  • Taqueria Santa Cruz II - 12 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel located in Westside Santa Cruz
SureStay Hotel by Best Western Santa Cruz provides amenities like free breakfast and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with pool umbrellas
  • Free self parking
  • Express check-out, a 24-hour front desk, and smoke-free premises
  • A front-desk safe and a TV in the lobby
  • Guest reviews speak well of the overall value, helpful staff, and location
Room features
All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathtubs, free toiletries, and hair dryers
  • 40-inch LCD TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Window screens

Similar properties

See similar properties

Santa Cruz
Santa Cruz
Westside Santa Cruz
Westside Santa Cruz
Hotel
Hotel
2 star
2 star
Business friendly
Business friendly
Parking included
Parking included
Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 10 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–10 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Mar 28, 2023, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Mar 29, 2023 start from $90.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is 0.1 mi (0.2 km) from Ocean Street and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 10 minutes.

SureStay Hotel by Best Western Santa Cruz Reviews

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.2
Rating 10 - Excellent. 169 out of 1000 reviews" "
" "10 - Excellent 17%
Rating 8 - Good. 254 out of 1000 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 247 out of 1000 reviews" "
" "6 - Okay 25%
Rating 4 - Poor. 179 out of 1000 reviews" "
" "4 - Poor 18%
Rating 2 - Terrible. 151 out of 1000 reviews" "
" "2 - Terrible 15%

6.4/10

Cleanliness

6.9/10

Staff & service

6.7/10

Amenities

6.0/10

Property conditions & facilities

6.9/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect. Clean rooms. Amazing staff. Continental breakfast...meh. But we are going to stay here every time we visit SC.
Stayed 1 night in Feb 2023

10/10 Excellent

Molly J

Stayed 1 night in Feb 2023

2/10 Terrible

Amin

Stayed 1 night in Feb 2023

8/10 Good

Vishal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
newly renovated clean property.!!
newly renovated rooms. The receptonist Laura (not sure of her name) who works there 24/7 was amazing. she is a hell of a hard working lady taking care of the property. The owner needs to take care of her in everyway (lodging, boarding, salary, benefits, etc). the owner has renovated the rooms recently and looks good. Nice clean property for the price you pay for the breakfast included.
Stayed 1 night in Nov 2022

8/10 Good

Thi Thanh Ha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff is extremely helpful and friendly. Room is spacious for a king bed. Fridge doesn’t work but we didn’t use it so it didn’t bothers us anyway
Stayed 5 nights in Nov 2022

10/10 Excellent

Karan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was just amazing!
Stayed 1 night in Nov 2022

2/10 Terrible

Jacklyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shouldn’t be by best western
Random people at all hours of the night knocking on door looking for drugs. Breakfast was not attended to horrible quality food and messy, no body at desk ever, staff referred to me as them classified me as a druggy. My 3 and 6 year olds could not use the pool because it was filthy. And to top it off the roof was getting redone and there was constant nail guns going all Sunday.
Stayed 3 nights in Oct 2022

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff !Super nice and accommodating !
Stayed 1 night in Oct 2022

10/10 Excellent

Ray

Stayed 1 night in Sep 2022

General hotel information

Reasons to Book
Property & Room Cleanliness
Star Rating
2.5
Address
516 Water St, Santa Cruz, CA
Location
Santa Cruz