Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Featured Image
Indoor pool, outdoor pool
View from Room
Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe

Overview of Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center

4 out of 5

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

Explore the area

  • Popular LocationSculpture Park10 min walk
  • Popular LocationClinica Santa Maria19 min walk
  • Popular LocationGran Torre Santiago19 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)17 min drive

Choose dates to view prices

About this area

Santiago

Located in Santiago, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Sculpture Park and Nescafé Theater of The Arts are cultural highlights, and some of the area's attractions include Chilean National Zoo and National History Museum. Traveling with kids? Consider KidZania Santiago, or check out an event or a game at National Stadium. Spend some time exploring the area's activities, including skiing and golfing.

What's nearby

  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Clinica Santa Maria - 19 min walk
  • Gran Torre Santiago - 19 min walk

Getting around

  • Santiago Central Station - 8 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Arturo Merino Benitez Airport (SCL) - 17 min drive

Restaurants

  • El Jardin Coffee Shop — 1 min walk
  • El Bohio — 1 min walk
  • Aquí Está Coco — 6 min walk
  • OH! Salad Garden — 8 min walk
  • Donde Guido — 8 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Winery hotel connected to the convention center in Santiago with 4 restaurants
4 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar. All 379 soundproofed rooms feature WiFi and Select Comfort beds. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include wired Internet and 24-hour room service.
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CLP 15000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference space (7575 square feet)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during March and April:
  • Fitness facilities
  • One of the swimming pools
  • Sauna
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Dogs and cats welcome
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 121 out of 258 reviews
5 - Excellent 47%
Rating 4 - Good. 76 out of 258 reviews
4 - Good 29%
Rating 3 - Okay. 32 out of 258 reviews
3 - Okay 12%
Rating 2 - Poor. 15 out of 258 reviews
2 - Poor 6%
Rating 1 - Terrible. 14 out of 258 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation at the Sheraton hotel for one night on Nov 23. There were many unprofessional situations during my short time there, but the main issue was the disgusting swimming pool. I couldn't see the bottom of it because the water was so dirty. Here are details of all the issues: 1. I showed up at the hotel around 3:40 with my mom and sister. Lorenzo Segovia, the person at the front desk, didn’t welcome us as guests; instead he asked: “Hi are you looking for a guest?” I said, ”No, I have a reservation.” My sister looked at me and said, “That was rude. He is assuming you are not a guest.” I agree that it was rude. Some people in Chile can make others feel unwelcome. I am not used to that. I haven't experienced anything like that in any hotel around the world. 2. The same person couldn’t find my reservation and asked me to forward him my emails. I have the privilege of traveling a lot, and I NEVER experienced something like that. 3. He asked me to pay for an extra guest which I had already done when I booked my stay. I had to prove that to him, so he asked once more to email him that information. Two breakfasts were included in my booking, and once again, he didn’t believe me. I showed him my reservation. This checkin process wasted 30 minutes of our time. 4- We went to our room, which was ok, but there were just two towels even though the reservation was made for 3 adults 5. We went to the swimming pool which was the main reason for this booking and was dirty.
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional. Professional staff and great restaurant. Pleasant stay.
Stayed 1 night in Jun 2021

1/5 Terrible

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff. Mini-store at lobby was excessively expensive, as expensive as room service, which doesn’t make sense. Restaurant higiene and covid measures very dissapointing. Room did not have a coffee maker, and mini-bar was empty, forcing US to order room service.
Stayed 1 night in Feb 2021

3/5 Okay

Traveled with partner
Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us hostage on Celebrity cruise. On March 13th Celebrity Cruise cancelled the cruise we were already on and we were told to make our own arrangements home. So, from the ship, I booked airline and hotel reservation through Orbitz. We were to be dropped off in Santiago Chile the very next day! Within Hours we would be told Chile had refused any disembarkation from our ship. I then spent hours on ships phone attempting to cancel reservations made just hours before but to no avail. Today, July 7 2020, I have been unable to recoup any of my losses despite apparent good efforts on Orbitz part. This review is to nudge the Sheraton to refund my loss which was unavoidable
Stayed 2 nights in Mar 2020