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Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Indoor pool, outdoor pool
Club Suite, 1 King Bed, Terrace, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe
Club Suite, 1 King Bed, Non Smoking, Pool View | Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe

Overview of Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center

4.0 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

Explore the area

  • Popular LocationCostanera Center18 min walk
  • Popular LocationClinica Santa Maria19 min walk
  • Popular LocationGran Torre Santiago20 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)17 min drive

Room options

About this area

Santiago

Located in Providencia neighborhood, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Sculpture Park and Nescafé Theater of The Arts are cultural highlights, and some of the area's attractions include Chilean National Zoo and National History Museum. Traveling with kids? Consider National Museum of Natural History, or check out an event or a game at Julio Martinez Pradanos National Stadium. Spend some time exploring the area's activities, including skiing and golfing.

What's nearby

  • Clínica Indisa - 6 min walk
  • Sculpture Park - 8 min walk
  • Costanera Center - 18 min walk
  • Clinica Santa Maria - 19 min walk
  • Gran Torre Santiago - 20 min walk

Getting around

  • Pedro de Valdivia Station - 12 min walk
  • Santiago Central Station - 21 min drive
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • Aquí Está Coco - 6 min walk
  • OH! Salad Garden - 8 min walk
  • Cofi - 9 min walk
  • Astrid y Gaston - 9 min walk
  • Mix It - 9 min walk

About this property

Sheraton Santiago Hotel and Convention Center

4-star family-friendly hotel located in Providencia
You can look forward to a roundtrip airport shuttle, a poolside bar, and a free grocery shopping service at Sheraton Santiago Hotel and Convention Center. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage.Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature international cuisine and a poolside location. Free WiFi in public areas is available to all guests, along with a terrace and a coffee shop/cafe.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and limo/town car service
  • An area shuttle, a 24-hour front desk, and tour/ticket assistance
  • A front desk safe, a gift shop, and multilingual staff
  • Guest reviews speak well of the pool, helpful staff, and WiFi
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CLP 15000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • El Jardin Coffee Shop
  • El Bohio
  • Lobby Bar
  • El Cid Restaurant

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (7575 square feet)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 restrictions, access to the pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in.

Renovations and closures

The following facilities or services will be unavailable from December 31 2022 to January 1 2023 (dates subject to change):
  • One of the swimming pools
The following facilities will be closed during March and April:
  • One of the swimming pools
  • Fitness facilities
  • Sauna
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. One of the pools will be unavailable from December 31 2022 to January 1 2023 (dates subject to change).

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Dec 23, 2022 start from $118.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self parking is available for CLP 15000 per day.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in is from 3:00 PM - midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within a 10-minute walk of Clínica Indisa and Sculpture Park. Municipal Market of Providencia and Drugstore are also within 15 minutes. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.

Overall score and ratings

8.2

Very Good

Rating 10 - Excellent. 177 out of 368 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 103 out of 368 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 47 out of 368 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 20 out of 368 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 21 out of 368 reviews" "
" "2 - Terrible 6%

8.6/10

Cleanliness

8.3/10

Staff & service

8.3/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

James
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing and the staff was top notch. The best hotel you can stay at in Chile. The food was some of the best around at the hotel.
Stayed 16 nights in Jul 2022

10/10 Excellent

Timothy
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

ALEX
Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast delicious, the area nearby phenomenal, and the staff extremely polite, the only 02 problems were: the bathroom too tight and the noisy from the avenue!
Stayed 4 nights in Jun 2022

10/10 Excellent

Jennifer
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Diego
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Rooms a bit outdated, but still comfy! And the restaurants, gym, and staff are absolutely the best in Santiago!
Stayed 3 nights in May 2022

8/10 Good

javier
Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms and interior of property are ok. The outside areas arround pool need maintenance. An out of use tennis court is in shambles.