6/10 Okay
Fernando
Traveled with partner
Jan 17, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel to spend a 20 hour layover in Santiago (making our way to Ecuador, from Australia). So we wanted a nice, comfortable place to sleep, have a shower, a good meal and maybe a swim.
Our experience started with the wrong foot, as we had booked and confirmed the airport transfer service with the hotel, which never showed up. We were left waiting in the pickup area for over 90 minutes, despite getting in touch with the hotel when we arrived. We gave up, and grabbed a cab which ended up being more expensive than we had imagined.
Upon arrival, we were informed that no rooms were available for check-in before 3 pm, which is understandable but very hard to hear for someone who is exhausted after having just spend the last 20 hours in airports and planes.
The room was nice and clean, the bed was super comfortable. We used the pool, sauna and hot tub and they were a delight. The food at the restaurant was quite lovely (buffet for lunch, a la carte for dinner) but perhaps just a bit overpriced.