Sea Turtle Inc Tours

The room had an ironing board but no iron*? There was a smell of mildew when I walked in the room. There was no coffee maker, microwave, or refrigerator available. The pillows were hard and uncomfortable. I was too tired after driving 6 plus hours to look for something else.

Everything was about as clean at I would expect from a place costing $100/night. Parking was good, the pools were nice, and beach access was decent. I had three issues though: No where in my booking did it indicate that there would be an extra charge of $25/person for a wristband to have in and out privileges. I don't think that guests should have to compensate for the staffs inability to properly monitor who is coming on and off of their property. But that extra money took away a night out to eat since we had to buy these "required" wristbands. The staff as a whole was not very helpful or accommodating. No one looked like they wanted to be there, which I get, bc who wants to be at work? But you shouldn't be in customer service of you can't handle it. Last thing, which isn't huge, but was still very disappointing, the balcony attached to the room was inaccessible in our studio room. This definitely needs to be clarified when booking this room. Overall we had a great vacation, and this served fine as a place to shower and sleep, but it would have been a lot better with better communication when booking.

Booked 2 rooms for a week, they put us on different floors. They agreed to move us closer the next day. Room they gave us then was tucked in a corner with view from the balcony was the blank wall of other wing of hotel. They also had 2 hot tubs outside that were both barely warm