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Overview of Hotel Chancellor@Orchard

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Featured Image
Outdoor pool
In-room safe, desk, soundproofing, free WiFi
In-room safe, desk, soundproofing, free WiFi
View from Room

Hotel Chancellor@Orchard

3.5 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Parking available

Explore the area

    Popular LocationOrchard Road1 min walk
    Popular LocationFort Canning Park13 min walk
    Popular LocationRobertson Quay17 min walk
    AirportSingapore (SIN-Changi)27 min drive

Choose dates to view prices

Deluxe Double Room

3.6/5 guest room rating
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Deluxe Triple Room

No guest room rating
  • 193 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Queen Bed and 1 Twin Bed

Premier Double Room

No guest room rating
  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

About this area

Singapore

In the city center and near a train station, Hotel Chancellor@Orchard is in an area with good shopping. Orchard Road and Raffles City are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Botanic Gardens and Singapore Flyer. Check out an event or a game at Singapore National Stadium, and consider making time for National Orchid Garden, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Somerset Station is 6 minutes by foot and Dhoby Ghaut Station is 8 minutes.
Popular Location

What's nearby

  • Orchard Road - 1 min walk
  • Plaza Singapura - 7 min walk
  • Lucky Plaza - 12 min walk
  • Fort Canning Park - 13 min walk
  • Robertson Quay - 17 min walk

Getting around

  • Somerset Station - 6 min walk
  • JB Sentral - 51 min drive
  • Changi Airport (SIN) - 28 min drive

Restaurants

  • Bistro@Chancellor — 1 min walk
  • The Curry Culture — 3 min walk
  • Outback Steakhouse — 4 min walk
  • Joie by Dozo — 4 min walk
  • KPO — 4 min walk

About this property

Hotel Chancellor@Orchard

3.5-star Singapore hotel in Orchard, walk to Orchard Road
A restaurant, an outdoor pool, and self parking are available at this hotel. WiFi in public areas is free. Additionally, meeting rooms, a children's pool, and dry cleaning are onsite. All 488 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, LED TVs come with cable channels, and guests will also find coffee makers and safes.
Hotel Chancellor@Orchard offers 488 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (SGD 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: SGD 20 for adults and SGD 15 for children
  • 1 restaurant
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator (on request)
  • Soundproofed rooms

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Korean
  • Malay

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator (on request)

More

  • Desk
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for SGD $30 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 20 for adults and SGD 15 for children (approximately)
  • Self parking fee: SGD 10 per day
  • Crib (infant bed) fee: SGD $30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard
Chancellor@Orchard Singapore
Chancellor@Orchard
Hotel Chancellor@Orchard Hotel
Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard Hotel Singapore

Frequently asked questions

Can I cancel my reservation for free at Hotel Chancellor@Orchard and receive a full refund?
Yes, Hotel Chancellor@Orchard offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Chancellor@Orchard cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Chancellor@Orchard have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Chancellor@Orchard pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Chancellor@Orchard?
Self parking is available for SGD 10 per day.
What time is check-in at Hotel Chancellor@Orchard?
Check-in begins at 3:00 PM.
What time is check-out at Hotel Chancellor@Orchard?
Check-out is at noon.
Where is Hotel Chancellor@Orchard located?
Located in Orchard, this hotel is steps from Centrepoint and Orchard Road. Plaza Singapura and Takashimaya Shopping Centre are also within 10 minutes. Somerset Station is 6 minutes by foot and Dhoby Ghaut Station is 8 minutes.

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 77 out of 490 reviews
5 - Excellent 16%
Rating 4 - Good. 195 out of 490 reviews
4 - Good 40%
Rating 3 - Okay. 144 out of 490 reviews
3 - Okay 29%
Rating 2 - Poor. 51 out of 490 reviews
2 - Poor 10%
Rating 1 - Terrible. 23 out of 490 reviews
1 - Terrible 5%

3.6/5

Cleanliness

3.5/5

Staff & service

3.2/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Foyer was disappointing and staff could be a little friendlier. Room was dark but clean and serviced daily. We were impressed with measures taken by Hotel concerning the Coronavirus. Checking everyone entering Hotel.
Stayed 4 nights in Feb 2020

3/5 Okay

Stayed 2 nights in Feb 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was amazing, we love the 2 rooms opposite each other with additional door with privacy. I will book again same room same floor again. Thank you
Stayed 4 nights in Feb 2020

3/5 Okay

Traveled with family
Slow during check-in with 5 stuff at the reception counter but only 1 entertained with 1 customer at that time. Was standing there for 5-10mins but no one seems to bother😬. Check out early morning also same, even with only one stuff on duty (1 to 1). Toilet bit of smelly on day one due to maybe not wash properly.
Stayed 3 nights in Jan 2020

2/5 Poor

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The good thing about the hotel is its central location. Despite being slightly old, the room can still be considered comfortable and value for money, considering its location. However, I have serious issues with the staff and services, namely: - The lack of shower gel; and - The lacklustre attitude of the staff. First, housekeeping did not ensure that shower gel was topped up. Second, when I realised there was no shower gel in the dispenser only at midnight, I was informed that housekeeping knocked off at 9-10pm, and there was nothing they could do except provide soap bar for me. Third, after I voiced my displeasure of not getting what I paid for, the room service lied and said that shower gels were not provided in all rooms. This is not logical as there are dispenser in the shower room. Upon checking with the manager at the concierge, it was clarified that the room service staff had lied. Hotel needs improvement in [1] allowing staff to have access to basic amenities when housekeeping knocks off and [2] conveying to staff the importance of good service, and importantly, do not lie or brush off guests.
Stayed 1 night in Jan 2020

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