Ratings based on 1,160 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, only a short walk from everything

Posted Jun 8, 2017
Pros: Great gym/pool facilities and staff
Cons: Few minor spots of mildew on grout in bathroom - quick bleach spray would have sorted. Also tired old shower head - easy fixes
Location: 5-10 mins from MRT, 10-15 mins to local malls, 20 mins to airport (cost us S$17 on the return home)
Nice hotel with pleasant decor, room was great - spacious with desk and couch, gym/pool were great with excellent changing/showering/steam room facilities. 5-10 mins walk from both Nicoll Highway and Bugis MRT Stations, 10-15 mins walk from Bugis Juntion and Bugis+ malls. Room service food was very nice, be prepared to wait 30-60 mins depending if kitchen is open or not. Easy to get a taxi from outside. All staff apart from 1 were very friendly - a much older guy was quite short with us one morning as we didn't want to share a breakfast table with others (due to the fact that the breakfast room was changed part way through our stay for renovation - this through the breakfast service into a bit of a mess) - paying £130 a night I felt I earned a table for two for breakfast. The young guy on the bar by the pool during the day was very nice, acknowledged us when he was off the clock in the evening in the gym too which was nice. All staff smiled and said hello no matter what time of day it was. Concierge took good care of baggage on our checkout day while we were able to continue using the pool facilities until we left for the airport in the evening. Reception allowed us to call the UK when we had flight check in issues on our last day even after we had checked out.
2 out of 5
by A verified traveler from Los Angeles

Good location & construction noises during nights

Posted Jun 8, 2017
This hotel is well located with a good price. The pool is great and the gym is well equipped. During the nights there were constant construction noises, the hotel staff was not helpful after informing them.
Comment from Hotel Management
Jun 12, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear John, Greetings from PARKROYAL on Beach Road. Thank you for taking the time to share your feedback with us on Expedia. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Very hospitable hotel

Posted Jun 4, 2017
Pros: The cleanliness and hospitality. Also that we could leave our luggage and gave a late check out time at midday as well as an opportunity to use the sr
Cons: All was fine
Location: As mentioned earlier the quaint buildings and restaurants. A very quick cab ride to the Gardens by the aBay
We stayed two nights and found this a most welcoming and hospitable hotel near a very interesting part of town with a variety of restaurants from many cultures and very quaint buildings. It is very close to the bus stop into the city or for taxis
Comment from Hotel Management
Jun 6, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear kris, Greetings from PARKROYAL on Beach Road. Thank you for sharing your feedback of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
5 out of 5
Recommended
for Everyone
by A verified traveler from winchester

Great location for those whose love a vibrant area

Posted Jun 4, 2017
Stayed at the Park Royal beach road on our last night, very close to Little India and the vibrant Haji St. Checked out at 12, but was able to stay around the pool area all day. the showers were excellent and staff still happy to help even though we were no longer 'real' guests. Great view of the iconic Marina Bay Sands from the pool too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, AU

Nice hotel close to anywhere with reasonable price

Posted May 12, 2017
Nice hotel close to anywhere, bus stop just outside the door, it is easy to get you to anywhere, 8mins walk to SMRT, it is a bit hard under hot weather, nevertheless, still best location. Cross the road, you can find nice night activities and local food around. The hotel is a bit old, but King size bed is comfortable, staff are friendly, nice air conditioning, also a very nice swimming pool at level 4. Overall, it is a 4+++ star hotel
Comment from Hotel Management
May 16, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Winson, Greetings from PARKROYAL on Beach Road. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, David Donald General Manager at PARKROYAL on Beach Road
2 out of 5
by A verified traveler from singapore

Disapppointing

Posted May 9, 2017
Pros: Finally met friendly staff when we checked out, they offered to carry our stroller down the stairs.
Cons: Personal touch, quietness and sensitivity towards guests needs. Vanity set was not complete too, we had to walk out and request for comb & shaving set
Location: Heritage area that's worth a visit for tourist.
1st encounter wasn't great as there was no slope for our double stroller, and staff wasn't friendly by just saying. No choice, have to carry up and only nodded his head to help when my husband asked for help. Check in wasn't fantastic too, there was zero personal touch, it was just a check-in and take your card. We checked in at 5pm as we have a wedding lunch at Marina Bay Sands and the main purpose of booking a room at the dinner venue was to have a quick rest. To our dismay, our room was the location all the way to the back and just beside the housekeeper's store / room. I had such a hard time making my boy (18 months to sleep) as the noise were too distracting from the housekeeper's team and they talked loudly. Then, when i finally made my boy sleep, someone pressed the doorbell to pass us 2 bottles of Evian water, without saying, my boy woke up again! I should have put 'DND' but obviously, the room hasn't been prepared in advance. This was the 1st time, i encountered hotel that fails to prepare the basic necessity before allowing a guest to check-in. So we failed to rest. So we went down to the ballroom and only returned at 11pm. Then we found a Chinese Newspaper on the floor, beside the sofa which could be left behind by the previous guest. Nightmare came the next day at 7am where noises starts from the housekeepers again, so my kids were all wide awake by 7.30am. I can't understand why the walls / door are not 'soundproof' at all. The objective to rest, has failed.
Comment from Hotel Management
May 11, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Chrisitina, Greetings from PARKROYAL on Beach Road. Thank you for taking the time to share your feedback on Expedia. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back at PARKROYAL on Beach Road. Warm regards, David Donald General Manager PARKROYAL on Beach Road
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location but disappointing room

Posted May 8, 2017
Pros: Pool area
Cons: Room needs refurbishment
Location: Good location in Arab district and close to Little India.
Stayed in room 594 situated close to the lift but at the rear of the hotel. Entered the room and opened the curtains to stare at a blank wall (not a problem if you are only using the room to sleep in and not spending much time in there).. Flushed the toilet and it wouldn't stop, on full flush constantly. The reception were helpful and sent someone to repair it immediately but towards the end of our 4 night stay it was starting to do it again. The sink was cracked and had a repair. The shower temperature was not constant running hot and cold. I think the room was a bit tired and is ready for refurbishment. I don't think 4* hotels have shower curtains over the bath anymore! The reception and pool areas were good and the changing rooms were spotless. The hotel is in a great area opposite the Arab district with excellent restaurants and bars and easy Taxi ride to the airport ($20). I would recommend this hotel but request a room to the front of the hotel.
Comment from Hotel Management
May 11, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Andrew, Greetings from PARKROYAL on Beach Road. Thank you for taking the time to share your feedback on Expedia. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back at PARKROYAL on Beach Road. Warm regards, David Donald General Manager PARKROYAL on Beach Road
5 out of 5
Recommended
for Everyone
by A verified traveler from auck

Close to airport

Posted Apr 17, 2017
Good however we were 3 occupants and breakfast meal was included for 2 only
Comment from Hotel Management
Apr 21, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Doreen, Greetings from PARKROYAL on Beach Road. Thank you for the great review of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Donald General Manager PARKROYAL on Beach Road
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice hotel near Arab street

Posted Apr 13, 2017
No ce clean hotel 5 minutes walk from metro, close to Arab street. Good pool too.
Comment from Hotel Management
Apr 17, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Greg, Thank you for the great review of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Donald General Manager PARKROYAL on Beach Road
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is handy to the airport

Posted Apr 4, 2017
No issues except wifi could be better. Staff are fine and helpful
Comment from Hotel Management
Apr 10, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Guest, Greetings from PARKROYAL on Beach Road. Thank you for taking the time to leave us a review on Expedia. We are encouraged to hear that you had enjoyed the PARKROYAL warmth of our associates. We look forward to welcoming you back at PARKROYAL on Beach Road again. Warm regards, David Donald General Manager PARKROYAL on Beach Road