“Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it.
The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can……
“Room was clean but very basic. Mattresses could do with being replaced as very worn. Air conditioning not working, replaced with a fan. Doesn't appear to have had any money spent on it since being an immigration hotel.”