“Disappointing stay – would not return
Our first impression was good, but unfortunately the stay became very disappointing. We arrived at 2:30pm and understood check-in was at 3pm. At 3pm our room was still not ready, and eventually the receptionist had to swap us to another available room.
We were then surprised to be told that spa access was an extra £15 per person (£30 for us). This was not clear when booking through Expedia. The receptionist even said that if we booked directly with the……
“Really lovely place to stay, lots of nice features - honesty bar with QR code to pay, with range of products including Champagne, also similarly, drinks in room and snacks. Visually, very well designed, boutique experience. I booked late at night after cancelled ferry and was contacted by owner immediately with information re stay.”