Soma Bay Chalets

"Daily contamination of buffet with birds bathing and feeding in buffet food and dining areas. Excellent staff could not control the numbers of birds that accessed the restaurant. I was offered no doctor or reimbursement after I was sick for three days. (I did not dine elsewhere during my stay). Excessive renovations and noise means most restaurants were closed. Spa was extremely low quality facilities. "

"The first room we checked into was dirty and we had to change rooms. The second room was ok but we found that the heater didn’t work. We reported it, a maintenance man came up but it was never fixed. The property is nice once you get beyond the gates (that looked like you were entering a war zone). The staff was friendly but our experience was just ok."

"We had a great stay. Friendly staff, nice spacious room and good choice of food and drink. Great value for money!"

"The rooms were clean and the staff were courteous snd ready to help."

"Everything was perfect. As expected with an Oberoi the staff were always attentive, very friendly and courteous. An excellent suite hotel."

"Amazing stay. Rooms were spotless with great housekeeping. Staff were fantastic, super attentive and friendly. Easy to get sunbeds by pool and beach. Great selection in buffet for both breakfast and dinner. Lovely beach with music and cocktails on beanbags at sunset which was really nice. Could not fault the hotel at all. "

"Far From a Four-Star Experience Let me be clear: this is not a four-star hotel. Our stay was a cascade of problems that management consistently failed to properly resolve. It began with significant cleanliness issues in our first room. Despite assurances, the problem was never fixed, leading to a room change. This "upgraded" room, however, introduced a host of new plumbing disasters. The sink faucet's pressure was so intense it soaked our clothes and the counter, while the shower head was aimed at the back wall, flooding the floor due to a poorly-sealed glass partition. After I took time out of my vacation to meet with the manager and explain the situation, I was promised everything would be fixed. We returned later to the smell of fresh caulk and a re-angled (but still not adjustable) shower head. The original leak was gone, but a new one had appeared. The shower's improper drainage pitch sent a stream of water along the glass ledge and right back onto the floor. Our only solution was to build a dam with our clean towels every time we showered. The sink was never fixed by the hotel. I finally had to play DIY plumber, swapping the faucet tap with one from the shower to get a usable water flow. It's unbelievable that I had to fix it myself. We tried to make the best of our trip, but the constant frustration and unresolved issues made it clear: this is NOT a four-star hotel. Needed this vacation to decompress. NOT A GOOD EXPERIENCE!!!!!"

"Room was nice and staff were really helpful"

"Mohammed and the rest of his team were amazing, a peaceful oasis from the chaos of it all, they ensure everything runs as smoothly as possible and will go out of their way to accommodate you. Food is also amazing and local. "