Southside Vacations from $522

loved the decor and staff was friendly!

Overall room was OK for our 2 day trip. The property is gorgeous in a nice location. It could have been a better experience if basic amenities like restaurant and pool were operating. There is a great opportunity for management to improve the service and information.

We enjoyed the hotel. It was beautiful and the room was well appointed. The concierge upgraded our room which we appreciated. However, I was less than impressed by the service. The valet area was busy and the valet team did not approach us to help. We unloaded our car and had to go over to one team member for help. Valet is $53 per night and I would expect a 4star hotel experience. Also, we requested a late check out (12 PM) the night before. However, housekeeping knocked on our door THREE times between 9 and 11:30. The last time asking when we were leaving. We did not get to enjoy our morning and ended up just leaving because we felt rushed. I was very disappointed by this. If service matched the hotel space, we would have rated this 5 stars. But great service is so important.

The room was spotless A+ to the cleaners and Front Staff they made it super easy to check in they even provided info on places we could visit with our family while in San Antonio