“The room we had for 5 people was 2 queen and 1 sofa sleeper. Walked into the room and something smelled really stale moldy bread scent.
There was black mold on the ceiling.
Approached front desk manager. He had to reduce our room down to 2 queen beds only.
Would not give an extra room (wanted full price), would not refund moldy room, would only offer the following.
Your option is take this smaller room or I will cancel your room and you lose your money.”