“The check-in process was incredibly frustrating. Upon arrival, I and another guest were left waiting outside because neither of us had been provided with an entry code. I had to walk to a neighboring property just to find someone who could contact the host for us.
When the host was finally reached, their response was unprofessional. Instead of apologizing for the inconvenience, they were dismissive and shifted the blame entirely onto the booking platform.
To make matters worse, the room itself……