The staff were very nice but this is the only positive about APEX Parramatta. The room was old,and outdated. things didn't work. Both Tv remotes were broken with the batteries falling out. Very noisy. Every time Someone opened the entrance door to the room area it sounded like they were coming into your room. Felt like a very expensive back packer. Didn't stay the whole holiday there. Had to relocate. Wouldn't stay here again.
Comment from Hotel Management
Aug 26, 2016 by Karina K., Hotel Management
Dear Mr. Anthony,
Thank you for staying at APX Parramatta and for escalating your concerns as it helps us to achieve and maintain the best possible standards for our guests.
People are our biggest assets.Your generous praise of our staff is a reward for all their initiative and effort.
Please accept our apologies for the inconvenience caused with regard to noise. At APX Parramatta,our apartments are designed to be quiet once the doors are closed properly. Based on your comments,we are now doing a full audit of all doors to ensure that they are all working as per design.
Also I feel delighted to inform you that we have recently started our first phase of guestroom renovation and refurbishment which will give us an opportunity to showcase our newly renovated rooms during your next visit.
May I request you to please treat this in isolation and let it not obstruct your faith in us. We look forward to welcoming you back in the very near future.
Guest Relations Manager