Ratings based on 615 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveler
Nothing like the photos
Posted Aug 19, 2016The staff were very nice but this is the only positive about APEX Parramatta. The room was old,and outdated. things didn't work. Both Tv remotes were broken with the batteries falling out. Very noisy. Every time Someone opened the entrance door to the room area it sounded like they were coming into your room. Felt like a very expensive back packer. Didn't stay the whole holiday there. Had to relocate. Wouldn't stay here again.
Comment from Hotel Management
Aug 26, 2016 by Karina K., Hotel Management
Dear Mr. Anthony,
Thank you for staying at APX Parramatta and for escalating your concerns as it helps us to achieve and maintain the best possible standards for our guests.
People are our biggest assets.Your generous praise of our staff is a reward for all their initiative and effort.
Please accept our apologies for the inconvenience caused with regard to noise. At APX Parramatta,our apartments are designed to be quiet once the doors are closed properly. Based on your comments,we are now doing a full audit of all doors to ensure that they are all working as per design.
Also I feel delighted to inform you that we have recently started our first phase of guestroom renovation and refurbishment which will give us an opportunity to showcase our newly renovated rooms during your next visit.
May I request you to please treat this in isolation and let it not obstruct your faith in us. We look forward to welcoming you back in the very near future.
Regards,
Karina K.
Guest Relations Manager
by A verified traveler
Dirty toilets and exposed wires in the bathroom.
Posted Jul 5, 2016I definitely won't be back here ever. We were in unit 52 and there were exposed wires in the bathroom and water on the ceiling. The smoke alarm went off after showering and we were not feeling safe staying, couldn't sleep and we decided to leave very early in the morning.
by A verified traveler
Posted Jun 22, 2016 on Hotels
by A verified traveler
All good but very noisy
Posted Jun 17, 2016 on Hotelsthe noisy are terrible, not just outside but inside from the vent. If you are a light sleeper try avoid
by David
APX Parramatta
Posted Jun 1, 2016 on HotelsStaff were nice and friendly. There was far too much road noise which starts at 0400 in the morning. Impossible to sleep past this time. This particular unit had the bed in the loft, I have stayed in other units where the beds are down stairs and the road noise is not so bad.
by A verified traveler
Noisy day/night
Posted May 30, 2016 on WotifNoisy construction during the day and noisy neighbours during the night.
by A verified traveler from sydney
Posted Apr 27, 2016 on Wotif
Nice room.. definitely im coming back to this hotel..
by A verified traveler
Posted Apr 12, 2016 on Wotif
Nice hotel and comfortable and conveniently located.
by Adrian from Teesdale
Posted Apr 7, 2016 on Hotels
Great value, an apartment for less than the cost of an hotel, free secure parking
by A verified traveler
Posted Apr 2, 2016 on Hotels
We only atayed overnight as we had a function near by. If we needed we could have stayed longer.
In terms of outside appearance APX may need to invest as other buildings are renovating.
Otherwise it was a great stay.