8.8/10 Excellent! (623 reviews)
The staff truly made this stay special for our family. From the moment we arrived, they were consistently attentive, friendly, and genuinely caring. Every interaction felt personal, and they were always quick to help with anything we needed. Traveling with family can come with its challenges, but their positive attitude and willingness to go the extra mile made everything feel easy and comfortable.
Hector was our very first interaction, and he set the tone right away. He connected instantly with my wife through her Puerto Rican roots, while also making me feel just as welcomed and included. It created this perfect balance where she felt right at home and I felt like I was getting an authentic, fun introduction to the culture. He brought a great sense of humor and personality that left us with a few moments and phrases we’ll definitely be bringing home with us.
They also gave us a perfect recommendation for a spot to eat in Old San Juan that ended up being one of our favorite experiences, and we loved being able to enjoy the steakhouse just a few floors above our room. Those little touches made a big difference.
We’re very grateful for the experience they created for us and would absolutely stay again.
Reviewed on Apr 11, 2026
