"The room was clean, however, the elevator was out of order. I had to lift bags up stairs and back down when checking in and out. I also feel that the property should invest in security on the premises, do that guests feel safe at all timee. "
"Hospitality was 10/10. Mikel was amazing. The staff would come help you before you could even ask. Amenities weren’t the best. On site items were pricey. WiFi was spotty. Food and drink options limited. Beach was nice, it’s a 5 min walk without the beach shuttle service. "
"Clean and large rooms, breakfast is just OK, lunch and dinner is great. Staff is nice and polite, but reception staff did not accommodate request for 1 hr extended checkout and offered 30 min room at the wrong time and enjoyed lecturing us. Not professional and did not end our stay on the good note. Reef for snorkelling in-front of the hotel is great. "
"I was a bit worried about booking this hotel because it isn’t waterfront but it is very close to the beach and in a perfect location. I was also worried because other reviews mentioned unhelpful staff—everyone we dealt with was wonderful. It’s a great price for the area and we fully enjoyed our stay."
"Beautiful Resort with Wonderful staff that works hard to please their Guest! Food was delicious! The beach is clean and the pool area with the outside tiki style bar area is cool! Be ready to relax and chill is the vibe of the Resort! My Family had an enjoyable experience!"
"I had an absolutely wonderful stay at Zenza Boutique Hotel. I’ve traveled extensively around the world, and I can honestly say this is one of the most generous and thoughtful hotels I’ve ever experienced—truly a 10/10.
From the moment we arrived, everything exceeded our expectations. The cleanliness was impeccable, and the entire property is beautifully maintained. The room was extremely comfortable and spotless, and the suite we stayed in was spectacular—spacious, with two bedrooms, a kitchenette, and a lovely balcony.
What really made the difference was the staff. Everyone was incredibly friendly and welcoming. A special mention to Jen at the lobby—she is such a kind and genuine person, always accommodating and ready to help with anything we needed. She truly made our stay even more special.
The hotel goes above and beyond with thoughtful touches—there’s always fresh fruit and plenty of water available in the lobby, which we really appreciated. There is also ample parking, and we loved using the complimentary bicycles to explore the area.
Although the hotel is not directly on the beach, it’s very easy to get there. You can walk, use the bikes, or take the golf cart, which makes it very convenient. The nearby beach is beautiful and definitely worth visiting.
If there’s one thing I loved most about my trip to Turks and Caicos, it was this hotel"
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