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Room was spacious and clean. Great amenities. Breakfast was very good. Close to stores, restaurants, and park.

I booked excursions to the Great Wall of China, and I had a limited amount of time, the hotel staff found a suitable option for me, and I looked at the Great Wall of China and even visited the Buddha Temple, I was very satisfied.

Upon arriving my wife explained that we had a taxi that refused to use the meter and charged almost 4 times the usual fare. Having taken a picture of the side and license plate of the cab the concierge immediately called the cab company and the authorities on our behalf. After extensive discussion the entire fare was refunded later that day. Enquiries at the concierge desk were always handled with professionalism and friendliness not always found from concierges. If in Beijing again we would...

Room is better than I expected and covenantally close to the airport with a shuttle

An excellent hotel in Beijing! The concierge team was outstanding, going above and beyond to secure entrance tickets to various sights of interest for us, which can be tricky for foreigners to do on their own. They were also super helpful in booking taxis, making our transportation hassle-free. The breakfast at the hotel was fantastic, offering a large selection of both Chinese and Western items. The staff were incredibly helpful, taking the time to explain the different foods and how to enjoy...

We stayed here for one night, the check in was easy, especially with Liam helping us, he is very professional, knowledgeable and caring, he also speaks very good English which made it easy. He ordered our taxi for the morning ride to the airport. Thank you Liam!

Wonderful hotel! We stayed in room 1525 and it was beautiful and clean. I’m very particular about hotels and this met my standards. It was refreshing to go out and explore during the day and then return to such a lovely room. Staff were very helpful. Not everyone spoke English fluently but it was easy enough to communicate. Good location that is close to Xi’dan metro stop and 2 stops away from Tiananmen Square and the forbidden city. There were many upscale stores and typical food courts located...

In general is good just the area is too commercial and difficult to find local food

Beijing was our first leg of a China trip so we were still completely uncomfortable with the language barrier. The staff (especially Mark in concierge) spoke English well so that we could ask for assistance and advice. Staff throughout the stay are extremely nice... always smiling. There is so much included in this hotel above and beyond the gorgeous decor and clean rooms. You could go the whole stay without paying for a meal (please tip the amazing staff though) because there is free breakfast...

Nice hotel

From the when we first walked in all was lovely. The staff have been helpful and courteous.

All the staff we interacted with were extremely helpful. The buffet breakfast was excellent. There is a nice mall (Wang Jing Walk) with restaurants just around the corner. Starbucks is downstairs and Pete’s is in the mall.

It was 1 am, and after being sent to a different hotel for my layover (reserved by the airline), and finding it inhospitable (mice/rats/mosquitos/roaches!!!)...I went onto travelocity and found the Kempinski hotel and within minutes booked it and took a taxi there....it was a complete turnaround from the previous hotel!!!! I was so exhausted from my long travel, and the staff was so friendly, and helpful--the kind of customer service that is rare to find these days! I will always book here at...

The location of the hotel is excellent. We had a fantastic view out our window. Subway station was right out in front of the hotel. The room was extremely comfortable. Wonderful tub and lovely decor. We purchased the buffet breakfast, and it was outstanding. Many choices as well as western choices. Delicious. Also, a great cappuccino machine. We were so happy we chose this hotel. It was wonderful!

Location is great. Walking distances to breakfast, shopping and more. However, we were disappointed on cleanliness for the room. The room was very comfortable and nicely decorated. however, we saw blood stain in bathtub, and it were there all 3 nights we stayed..

Чудесен хотел. На много добра локация. Единствената забележка е че в близост имаше ремонт и беше доста шумно. Чистотата и удобствата бяха на ниво. Има много добър корейски ресторант в хотела. Рибният ресторант също предлага невероатно разнообразое от морски деликатеси.

My husband and I was very impressed by the exceptional services provided by Kobe who worked at the concierge desk. He not only negotiated the seats with the ticketing office for the " Kong Fu Legend ", a show that I highly recommended, but he also arranged the transportations without charges. The car was waiting for us right after the show finished.

Stunningly beautiful hotel but must stay on club floor the lobby and