Outdated, terrible customer service
Posted Aug 29, 2016
Rooms: The rooms need updating. The bathrooms are great, but the rest are a little old. There is no AC, which is good to know!
Service: We checked in and went to our room to find it trashed. It turns out they had not cleaned out room, even though we were checking in late in the evening. The man at the front desk "did not have authority" to move us to another room, so we had to drop our stuff off and wait for them to clean it. I've never had service like that at a hotel! I will say that after this experience, everyone was very helpful.
Location: Perfect - they have free parking, it's walking distance to everything, easy to find, and in the heart of Beaver Creek.