Premier Condo, 2 Bedrooms | Private kitchen | Microwave, coffee/tea maker
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Reviews of St James Place Resort

4 out of 5
St James Place Resort
210 Offerson Rd, Avon, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 38 out of 78 reviews" "
Rating 8 - Good. 20 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
The hotel is outdated and under construction
Stayed 2 nights in Oct 2023
Response from Sarah on Oct 16, 2023
Thank you for your review and I am sorry you did not enjoy your stay. Apologies the construction project on the outdoor hot tub was not well communicated in advance and hopefully you were able to enjoy the rest of our amenities. We do have one of four elevators out of services while we work on completely renovating them. Thank you for your patience as we continue to improve our property and we hope to see you again in the future.

8/10 Good

Juan

Stayed 5 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Sarah on Aug 29, 2022
Thank you for your review, we're so glad you had a wonderful stay. Hope to see you again soon!

10/10 Excellent

Gus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent accommodations and close to ski lifts and shopping and restaurants.
Stayed 7 nights in Mar 2022
Response from Sarah on Apr 3, 2022
Thank you for the feedback, we are glad you enjoyed your stay!

6/10 Okay

George

Stayed 4 nights in Mar 2022

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Location and amenities for Family ski vacation. Plenary of room. Well equipped kitchen.
Stayed 4 nights in Feb 2022
Response from Erin Jarvis-GM on Feb 22, 2022
Thank you for your review. We are glad you enjoyed the St. James Place for your family ski vacation. We look forward to hosting you again!

10/10 Excellent

Terry Allen, Waverly

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location!!
Stayed 14 nights in Dec 2021
Response from Erin Jarvis-GM on Dec 20, 2021
Thank you for your review. I hope you had a great stay at the St. James Place. Look forward to your return.

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness
Stayed 3 nights in Jul 2021
Response from Sarah on Sep 26, 2021
Hi Christopher, thank you for your feedback. We look forward to hosting you again in the future!

2/10 Terrible

MARY

Stayed 3 nights in Jul 2021
Response from Sarah on Jul 27, 2021
Hi Mary, We are sorry to hear that you did not enjoy your stay. We would love some additional comments or feedback so we can improve. Please let us know if we can be of further assistance, we hope you give us a chance to prove that your experience was an exception. St. James Place

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2021
Response from Sarah on Jul 25, 2021
We are sorry that you did not have a five star experience with us, please let us know how we can improve for your next stay!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location was excellent because you could walk to all the resort had to offer and you were right in the middle of the action, skiing, skating, dining, swimming, shopping etc. were all outside your door...close to town and easy to get in and out of the resort and to travel east or west on rt 70!!!
Stayed 7 nights in Feb 2021
Response from Matt at St. James Place on Mar 9, 2021
Thank you for the detailed response. We are happy you enjoyed your with us!

8/10 Good

MIchael

Stayed 7 nights in Jan 2021

8/10 Good

Stephanie, Lima

Traveled with family
Liked: Cleanliness
We loved it was very nice for families and children to have a good time
Stayed 5 nights in Jan 2020
Response from Matthew on Feb 11, 2020
We are so happy you enjoyed your time with us at the St. James Place!! Thank you for the kind words. We hope to see you again soon!!!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a gorgeous property in a great location. However, this unit had no views and had a couple minor things that needed to be repaired (such as a refrigerator that ran all the time and a small problem with two of the wood blinds.)
Stayed 2 nights in Oct 2019
Response from Matthew on Oct 18, 2019
Thank you for the kind response! We can't guarantee specific views here at our property unfortunately. We do have a maintenance staff on call day and night for such repair requests. We're glad you enjoyed the location that St. James Place has to offer. We hope to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
The hotel is in a very convenient location in Beaver Creek, just steps away from shops, restaurants and the slopes. Overall the hotel and amenities are very good. Hence why I'm a returning guest. The condo where my family and I stayed was in very good condition, with nice decor and had everything we needed. However, I do have to point a little annoyance, and that is that the mattress and pillows of the master bedroom were a bit uncomfortable and not on par with what I'm used to in this category of hotels. Altogether, I highly recommend this place.
Stayed 7 nights in Mar 2019
Response from Erin Jarvis on Mar 19, 2019
Thank you for your review. This if very helpful information to better our guest experience. We look forward to hosting you again!

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
A timeshare not a hotel type property
No microwave per amenities. Love the faux deck with sliding door.
Stayed 2 nights in Feb 2019
Response from Matthew Farrell on Mar 5, 2019
We apologize we didn't meet your expectations. Our hotel rooms do not offer a full kitchen and the kitchenette area may be limited. We do have additional microwaves and other cooking items upon request. All of our units have balconies either being a full walkout or a juliet-balcony, so you can lean over the rail and still take in the crisp clean mountain air.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Feb 2019
Response from Erin Jarvis on Apr 2, 2019
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee and hot chocolate availabile all day. Indoor pool and jacuzzi was nice.
Stayed 5 nights in Dec 2018
Response from Matthew Farrell Owner/ Guest Services Manager on Jan 5, 2019
We are glad you enjoyed your stay with us! Thank you for the positive feedback. We hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Erin-General Manager on Oct 2, 2018
Thank you. I'm glad you had a great stay! Looking forward to hosting you again.

2/10 Terrible

Michelle B.

Disliked: Staff & service, room comfort
Don't stay at the St. James
I would never stay at this property again. The guy at the front desk was clueless. I was given a key to a room that was occupied. When I returned to the front desk to get reassigned, he was puzzled because "his computer said the room was cleaned". He also said there were washer dryers in the room, but there were not. While housekeeping was helpful, the sheets were "scratchy" and the beds uncomfortable.
Stayed 5 nights in Sep 2018
Response from Erin-General Manager on Oct 4, 2018
I am very sorry you had this experience with us. It is definitely not the norm or any sort of representation of the quality guest service we strive for. We are all humans and mistakes unfortunately do happen very rarely. I hope you can contact me personally for your next stay in BC and I'll make sure everything is in tip top shape for you.

10/10 Excellent

Jane

Responsive management
The unit we were originally booked into had no air conditioning (owner disabled it), no deck, and was in need of updating. After talking to manager we were upgraded to a very nice unit. Have rented at St James Resort multiple times in the past. We will book there again and again. A perfect place to stay during Octoberfest!
Stayed 4 nights in Sep 2018

4/10 Poor

Rick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Matthew Farrell on Sep 7, 2018
We are sorry your stay was graded at a 2 out of 5, but there was no feedback as to why. This is crucial for us to respond appropriately as well as to improve our practices at the St. James place. We do hope you stay with us again!!

6/10 Okay

Geralyn, denver co

Stayed 2 nights in Jul 2018
Response from Matthew Farrell on Jul 19, 2018
Thank you for taking the time to review your stay with us.

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Erin on Feb 13, 2018
Thank you for your review

8/10 Good

JC

Liked: Cleanliness, staff & service
Close, but could be better...
Perfect location but very dated room decor.
Stayed 4 nights in Jan 2018
Response from Erin on Feb 7, 2018
I'm glad you liked our location. I'm sorry we didn't meet your expectations with the room. Please give us another chance to host you again and call me personally so I can see about getting you into the best room available.

8/10 Good

jose, lima peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Excellent price and service
Just wonderful Good room size Good service Wonderful swimming pool and spa Very close to the lifts and rentals places Just wonderful and at a great price
Stayed 5 nights in Jan 2018
Response from Erin on Feb 5, 2018
We are very excited that you had such a great stay! We look forward to hosting you again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaver creek is amazing and our condo was nice. It wasn’t a great view and a bit of a walk up and down stairs to get to the slopes. It’s a great place for extra room but not as convenient as I had hoped.
Stayed 4 nights in Jan 2018
Response from Erin on Feb 5, 2018
Thank you for staying with us at the St. James Place! Being tucked into the quiet end of the village does make for a bit more of a walk. When you stay with us next time, we can always arrange the complimentary Dial-a-Ride transportation for you.

6/10 Okay

Bruce

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2017

10/10 Excellent

Andrew, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend a few days at
We were in Beaver Creek for a convention and stayed at the ST James, this is the fourth time we have stayed there. The hotel is right at the village centre and convenient to everything. The rooms are large and comfortable as is the living area with a nice view of the mountain and a well set up living area with comfortable lounges and big TV.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING! 10 Stars!
AMAZING!!!! WOW!!!! This place is what it advertises. Its much more than a hotel. It is part of a whole swiss village looking environment comp,ete with shops, year round ice skating, Indoor Black pool and Hot tub as well as an outdoor hot tub, sauna, steam room, spa, and the list goes on. Even if you have nothing planned for the day, just walking though the village and exploring all the shops is amazing. The staff is great and these might be some of the only rooms in the Vail area that have ceiling fans! This is big int he summer since Vail for the most part doesn't believe in air conditioning, although it does get warm.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beware not all rooms have ac !
No ac in some of the guest rooms ! Keep that in mind if you are booking in the summer time. We booked mid july and although it cools at night, our apartment registered at 88 degrees. Doesn't make well for afternoon naps !
Stayed 2 nights in Jul 2017

6/10 Okay

Maureen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not waste your time here
I have usually stayed right on the mt. I decided to try St James Place. That was a mistake.We had to call the front desk 3 times a day for shampoo, coffee, tv remote. The staff was not overly friendly or helpful. Then we found out we were put in the room that is actually a secondary bedroom to the suite. When we asked the front desk to bring us up coffee for the maker, because they forgot to refresh the supply, the guy said " we have coffee in the lobby"! We wanted to make our own without coming down. Then they called us at 7:30 in the morning, woke us up, to see if we had a work order in for the remote. I would never stay here again, expected different service for the Beaver Creek area. I had such high expectations, and was disappointed, no recommendations here.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Location is good
The room was very small. It was one of those lock offs, dated decor and uncomfortable small beds. Small rooms do not have access to ski lockers. Humidifiers were available only for a fee. In all my previous stays in other hotels the humidifiers were free. Small fridge did not worked, froze the food. Old and small coffee maker

10/10 Excellent

MK, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We come to the St James year after year
The hotel location was very convenient due to the fact that it was next to the ski slope and restaurants. The staff are very attentive. Plus the indoor pool and hot tub and outdoor spa was very cool. Great for kids.

8/10 Good

Gareth

Liked: Cleanliness, room comfort
The perfect place to stay
Great place to stay hike skiing! Staff are friendly and attentive, room was large and very comfortable. Only a short walk to ski lifts and all the restaurants in beaver creek. Great outdoor hot tub to soak in after a big day skiing. Some of the older parts of the building could do with an upgrade, especially the main lifts which are incredibly slow which can be a little frustrating at times.

6/10 Okay

Katie, Denver, CO

Liked: Cleanliness, staff & service, room comfort
CONDO NOT HOTEL
I didn't realize when I booked this - that it was a small bedroom condo and not a hotel. So I did not bring amenities like a bathrobe with me. There were no water glasses in the room either. The front desk staff was exceptional, and the room very clean.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived we had to wait because the room was not ready, we check in after a hour and they gave us a room with a bad smell, then again we Had to wait for a new room another 30 min.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet room
This is the second time we have stayed at the St. James Place in Beaver Creek. We like how quiet it is and close to the ski lifts. We have our own ski locker downstairs which is convenient. It is also close to shopping and restaurants. We like having our own kitchen, so we can eat a quick breakfast before heading to the slopes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Outdated, terrible customer service
Rooms: The rooms need updating. The bathrooms are great, but the rest are a little old. There is no AC, which is good to know! Service: We checked in and went to our room to find it trashed. It turns out they had not cleaned out room, even though we were checking in late in the evening. The man at the front desk "did not have authority" to move us to another room, so we had to drop our stuff off and wait for them to clean it. I've never had service like that at a hotel! I will say that after this experience, everyone was very helpful. Location: Perfect - they have free parking, it's walking distance to everything, easy to find, and in the heart of Beaver Creek.

8/10 Good

leroy, florida

Liked: Cleanliness, property conditions & facilities
Great location, no AC in hot summer!
Great location. No one said rooms had no AC. We were provided fans, which helped but were very loud. Room cleaning did not happen. Otherwise, nice, spacious, up to date facility.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Careful which room you get
Was initially given a room in a wing of the hotel with no A/C which was very much needed. It was also directly next to a road, and traffic passing by was very audible all through the night. When I spoke to the front desk the next morning, they moved us to a room that was MUCH better - bigger, more modern and comfortable. It felt like a different hotel

4/10 Poor

Guillermo, HOUSTON

Liked: Staff & service
Disliked: Room comfort
Not at all what you would expect...
The room and this hotel wasn't what I expected. Too small, with very little space to store our things. The TV was the size of the new iPad, i.e. very small. There wasn't a hanger for he ski jackets or helmet and there wan't a hook in the bathroom to hang used towels. The dryer was also very small, the beds uncomfortable as well as the pillows. Not what we expected when at their website they sell themselves as a premier rental property.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Heart of Beaver Creek
I got a great last minute deal for St James Place and wasn't disappointed. Erin and Jessica at the front desk totally exceeded expectations with an early check-in, which allowed me to park my vehicle in the heated garage and hit the slopes quickly. Clean, comfortable, great bathroom, and easy access with all restaurants and shops within minutes from your door. Since it's situated at the eastern end of the BC village, it's pretty quiet at night depending on where your room is located.

8/10 Good

Mel, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to slopes and dining/shopping
My husband and I stayed in one of the basic rooms without a kitchen or separate living area (had a mini-fridge though), and it had a wonderful view of the village and mountains. The room was still quite spacious, with lots of closet space, and the bathroom was large (double sinks, glass shower separate from tub) and modern! However our thermostat didn't seem to work, as the room stayed quite a bit too warm the whole time, even after adjusting the thermostat and supposedly turning it off entirely. The toilet would also continue running unless you flushed it just right. But St. James' entrance is right on the main village perimeter and all the restaurants and shops are a very quick walk. Even though it's a little farther from the slopes than some other BC hotels, it was still just a simple walk of a few minutes across the main plaza. We had a rental car and appreciated the secure, covered parking garage at St. James.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and outstanding staff.
Lobby and pool nicely renovated. Staff was wonderful and always accommodating. Room decor needs to be replaced and updated.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Nice location. Noisy room.
Great location. Fantastic on demand shuttle. I had a room(A) not a condo. The bathroom was big. But it has a communicating door to the adjacent condo that is not sound proof so you can hear everything that happens next door and in the hallways. Also there is no ski locker for the room (only for the condo). Not the place to stay if you want quiet after ski. The room has a mini fridge and a coffee maker but no microwave.