The big disappointment was when I arrived and requested two beds in the room (it was booked for two people) and they told me no problem. Several hours later they called and said it was 40Euro more. Since I already prepaid, there was no choice. When I returned to the hotel all they did was to separate the two halves of the double bed by 18". Since it was prepaid they know I had no recourse. VERY upset about the upcharge for something I could have done myself in 15 seconds and they certainly should have had the courtesy to stand by their original commitment. I should add that the staff were not at all sympathetic, just cold and matter of fact.
Henry from Prague, Czech Republic
This family-friendly hotel is located in the city center, within 2 mi (3 km) of Volksoper Vienna, Augarten, and Liechtenstein …More