威廉斯旅游套票 | 威廉斯机票+酒店优惠低至 4 折

Ok

This was by far the most disappointing hotel experience of our entire trip. After driving four to five hours to the Grand Canyon, we arrived at around 4:00 PM only to be told that the entire hotel was without power. We received no email, no phone call, and no advance notice of any kind. This was a major issue, and the hotel should have informed arriving guests before they made the long trip. Because of the lack of communication, we wasted hours traveling to a hotel that could not provide the services we had paid for. Had we been notified in advance, we would have changed our plans and stayed elsewhere. What disappointed us even more was the staff's attitude. There was no apology, no empathy, and no effort to make things right. We were offered absolutely no compensation or goodwill gesture despite the significant inconvenience. It felt as though the hotel simply didn't care about its guests. This was my third visit to the Grand Canyon, but it was the first time I brought my family. I had hoped this would be a memorable trip for them, but instead it became our worst experience because of this hotel. Power outages can happen, and we understand emergencies are sometimes unavoidable. However, the complete lack of communication, the absence of any apology, and the failure to offer even the smallest compensation were unacceptable. We expected far better service from a hotel in such an iconic destination.