“The place is no better than a 2 star hotel. Tiles were cracked, toilet seat was falling off, sink was clogged, and it just had the appearance and smell of an old hotel. Not good.”
“We booked a non-smoking room with two beds, but the room we were initially given was absolutely horrible. It smelled strongly of cigarette smoke and was clearly not a comfortable or clean non-smoking room. The light in the room did not work, it was dirty, and the room looked nothing like the photos shown on the hotel’s website.
When we complained about being given a smoking-smelling room, the front desk employee insisted that it was a non-smoking room. I told her that the room smelled strongly……
“This was THE WORST hotel I have EVER stayed at in my life! There was no coffee pot in room as advertised, the hair dryer had been ripped off the wall and not replaced, when I asked for a hair dryer the lady said to give her a little bit to find one, never received one. Only had two towels and two wash cloths, no hand towels or kitchen linens. I asked at the desk for a couple more towels as we had a jacuzzi tub and wanted a separate towel to use instead of the same bath towel, you would’ve……