“We got to our room and we were in there for about five minutes when another couple entered the room with their room key stating they were also given the same room as us. When we went down to tell them about it, they apologized, but never gave us new keys so when we got home at midnight, we went up to a room and couldn't get in because the keys were deactivated. Then when we tried to get back to our room, the button for floor number four on the elevator did not work. We asked for a manager to……
“This stay was the last checkpoint for our Midwest trip, the room itself was pretty nice, very cozy. but there are several unsatisfactory points. the pillow quality was really bad, it doesn't have a microwave. the bathroom has exhaust fans but does not work, We did contact guest service, and they did come, He looked around and told us that the bathroom itself did not have an exhaust fan.(yet there is literally a visible fan on top of them?) pretty unhappy since we had to stay there for 9 days.”