“I wills like to say first my room and bathroom wee clean and enjoyable. It was a higher disappointment for being an highly spoken about hotel , 4 stars the best in Milwaukee that the customer service and staff, restaurant were the biggest let down.
The day of arrival I called the front desk to ask if my room was ready and get an early check in but the front desk had me on the phone for and hour looking for my reservation and saying I had the wrong date booked? I said multiple times can I give……
“This stay was the last checkpoint for our Midwest trip, the room itself was pretty nice, very cozy. but there are several unsatisfactory points. the pillow quality was really bad, it doesn't have a microwave. the bathroom has exhaust fans but does not work, We did contact guest service, and they did come, He looked around and told us that the bathroom itself did not have an exhaust fan.(yet there is literally a visible fan on top of them?) pretty unhappy since we had to stay there for 9 days.”
“The room was spacious and the bed was comfortable. I told the front desk staff that I was celebrating my birthday so I was given a room with a beautiful view!”