Burnham Chalets

"Breakfast menu is good and "

"Clean room. Air conditioner somewhat loud"

"Great experience as usual!"

"The service at the bar for dinner was bad. Took forever for food to be done. No silverware, no salt or pepper. Food was not very good either."

"Room was clean, bathrooms are dated but work, breakfast was free and very good! Did not use the indoor pool but it looked nice. "

"Great place to stay quiet and the view is beautiful"

"parking was great, hotel was clean. rooms are a little small and no refrigerator in rooms. "

"Clean room, friendly staff. Good location. "

"Front desk staff needs a serious makeover. Rude staff lied about a “mysterious change” to my reservation. I had booked a standard room with w queen beefs weeks ago. I was given a single queen accessible room. Front desk staff told me it was too bad and they were now full after lie about the change made to my reservation. When I pressed about details of the change the lying level increased in an effort to try cover up their giving my room away. Seems pretty obvious that if you cannot provide ANY info for the change, it’s highly likely untrue. At least that’s how I read the room. Beyond the poorly trained staff are the cleanliness issued with the room, the inadequate breakfast offering and the flood of water that entered the bathroom when using the shower. I’ll give them credit for the location but truth is there are SO many options near the campus that you can really get a better, more enjoyable accommodation with almost zero effort. This property needs to feel the pressure before they will step up and make any appreciable changes that are actually guest-forward. I travel upwards of 40-nights a year and speak from experience. You’ve been warned."