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"The staff are very professional respectful and friendly. They are ready to help. "

"My husband and I first stayed at the Royal for our honeymoon in 2021 (a year after our wedding due to COVID), and we absolutely loved our experience. We recently returned in 2026 to celebrate our 6th wedding anniversary and even brought along some family members for their first visit. Between 2021 and this most recent trip, I recommended the Royal to just about everyone I knew I truly couldn’t say enough good things about it. Unfortunately, this visit left me feeling disappointed. While I understand that prices have increased, with VAT and gratuity now added to everything, I was more than willing to pay based on the exceptional experience and hospitality we previously received. However, I did notice a significant decline in service compared to our first stay. Throughout our time there whether leaving our room, grabbing coffee, enjoying lunch by the pool or beach, or dining in the restaurants the staff did not seem as welcoming or engaged. In the past, what stood out most was how kind, soft-spoken, and genuinely warm the employees were. They made an effort to connect with guests and truly understood that we were there to relax and escape from our daily lives. This time, that feeling was largely missing. Additionally, the ongoing construction made it difficult to fully relax in our room during the day, which took away from the overall experience. The past few years have been especially challenging for my husband and me, and we were really hoping this trip would provide a much n"

"Had"

"Majority of the staff were amazing… with the exception of the pool bartenders… they were just the opposite…. Not very welcoming or fun if your an older white man…. Romell the door man was great and did all he could to accommodate… The cleaning staff was exceptional… they made my bothers birthday so special with a cake, balloons and always a clean room…love the swans…."

"Great place "

"Property well maintained and beautiful. Easy access to downtown for shopping. Staff very helpful and attentive. Would have liked more options for dinner restaurant in house"

"Weather was amazing. Very good breakfast Staff are vey friendly and welcoming. yoisy, Liedy, Margarita, Grey and Rayny. The front desk staffs specially the person who did the check in for us he was extremely helpful and very friendly. Thank you very much. About the room need to be painted wall are dirty. And bathroom as well."

"Great place! So much to see and do"

"The staff was very friendly, especially Christobell. Good location for getting on a Cruise ship and very affordable. In the middle of lots of night life and restaurants. We will stay there again. Slept just as good as being in a $400 room. Air conditioning worked great. Plenty of hot water."