Best Resorts in Castalian Springs

"All great! "

"Never again "

"When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet."

"Excellent property, great location, clean and great breakfast. Highly recommended."

"It was a nice clean hotel. Unfortunately they were struggling to get keys to work in some doors. 6 tries to get us into a room which included 4 trips up and down from the second floor. Then sent me to a room that had other guests…luckily the key didn’t work again. Finally had to try 2 rooms on the first floor, which ok…it’s now been a half hour and we’re finally in a room. Then at 2:30 AM they send other guests to check into our room because they failed to update their system to reflect the room we were actually in. To top it all off, after breakfast we were locked out again. Mgmt needs to get their staff and equipment in order."

"Clean room good staff"

"Breakfast was very good along with the breakfast staff. Would recommend staying here."

"All good"

"The room was beautiful and comfortable and clean ! The staff was friendly ! I dont recommend the buffalo wild wings next door as i recieved food poinoning from this place as well as poor service ! The warffle house across the stress is where to go! The hotel is amazing and location is right across from the mall! "