“I was disappointed with our stay. We reserved a room with two queen beds but were given a king room instead, which was presented as an “upgrade” even though it didn’t match our reservation. The room had a noticeable musty/moldy smell, the toilet was not clean, and the floor felt damp from excess humidity. The refrigerator door had been left open and wasn’t cooling. Several girls in our group also complained that the sheets appeared stained. We also witnessed an employee drop clean washcloths on……
“I was disappointed with our stay. We reserved a room with two queen beds but were given a king room instead, which was presented as an “upgrade” even though it didn’t match our reservation. The room had a noticeable musty/moldy smell, the toilet was not clean, and the floor felt damp from excess humidity. The refrigerator door had been left open and wasn’t cooling. Several girls in our group also complained that the sheets appeared stained. We also witnessed an employee drop clean washcloths on……
Lynn