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“Travelers should beware that Otsego Resort's front desk closes early, like 5 pm, even in the summer. I and my family were arriving late, so I called ahead, before 5 pm, to let them know of my late arrival. I had to leave a message, and no one called me back. When we arrived a little before 10 pm the doors were locked and the lights off. We had to find accomodations elsewhere. When I called the next day, the attendant at the front desk apologized profusely and promised to give me a refund. ...