HTO Park Tours

I am extremely disappointed with my experience at this hotel. The elevator was not working during my stay, which was a major inconvenience. What made the situation even more frustrating was the way the issue was handled. Instead of providing a clear and honest explanation or an appropriate solution, a staff member was sent to our room and gave us misleading information. Additionally, there was only one person working at the front desk, which resulted in poor service and long delays in addressing guests’ concerns. Overall, the level of service and professionalism was far below what I would expect from a hotel. If I could give this hotel a negative rating, I would. I strongly recommend improving both the staffing and the way guest complaints are handled.