Hatfield Residences

"This hotel was the best choice and everything we needed. It was reasonably priced, extremelly well located, right next to the beautiful Tower Bridge over Thames and the Tower of London, very close to buses and underground transportation- the Tower Hill Station. It provided an excellent hot breakfast with personalized omelets, an English breakfast and cold cuts, fruits, pastries and good coffee. It also has a restaurant on site with outdoor seating and gorgeous views at dinner. The rooms are quiet and clean, with comfortable beds and great duvets, equipped with AC. The hotel replenishes daily bottles of water in the room, which we appreciated a lot. The entire staff was really nice and welcoming, but we would like to give special kudos to one special staff member who made our stay extra enjoyable: Narcisa Chirita, who went the extra mile to ensure that we had everything we need, and brightened our day with her greetings and pleasant conversation. Also, she saved us from missing our flight and having to pay for another flight overseas because of going to the airport with no passports. Soon after checkout, she contacted us to let us know that we had forgotten our passports, debit cards, insurance cards, driver's license and some cash in the safe. Had it not been for Narcisa, we would have experienced a really stressful and upsetting situation. So, again, many thanks, Narcisa Chirita! We appreciate your kind and thoughtful gesture! We will be visiting again!"

"Excellent all round. Great stay with very pleasant staff."

"Front desk and bell-hop were very friendly and helpful. Room is as expected - not too big - but with beautiful view. Our room was located in the 12th flr which makes it convenient to visit 12 knot. We had our drinks in their rooftop overlooking the river thames. The hotel location is walking distance to many attractions. Overall, highly recommended."

"The hotel was immaculate throughout. The staff at the front desk were welcoming and friendly. We enjoyed two chocolates upon checking in, bags were stored for us as our room was not ready early. The bed was extremely comfortable, AC was excellent and easy to use. Lights were electronic controls but easily learned. Shower water pressure was great. Felt very comfortable here."

"Very nice hotel, reasonably priced in a more residential neighborhood with easy access to restaurants. "

"Great location, very nice and helpful staff, good restaurants and shopping center. Next time I will stay here again."

"Great convenience location for central London tourist area"

"It was good"

"Room was beautiful, property was nice, right along the river"