“The proprietors should be made aware of their obligations under the Consumer Rights Act 2015. Advertising one product and delivering another is not lawful.
We chose this property on the basis of the description and picture of a modern colourful room. What was delivered was a beige painted flock wallpaper scenario out of the 1980's.
Cleanliness: In the shower Serratia marcescens and doubtless other bacteria were thriving on the filthy showered. The bath was chipped.
Safety: The inadequate lock……
“A unique hotel. The inside, whilst being modern with all the amenities you would expect and more, still maintains a 'castle' feel. The staff were super friendly and attentive and provided sound advice when asked about the local area. A good choice for breakfast, which was excellent. A really fantastic stay.”
“The hotel location is good. It take about 5 to 10 min to town centre by foot. The breakfast taste good and fresh. The housekeeper showed very helpful and courteous.”