“Staff treated everyone like family
Staff went out of their way to help and made sure all your needs were met! Everyone in Cusco went through top knotch hospitality training!!!”
“Un séjour inoubliable dans un lieu magique ! Le dôme offre une vue spectaculaire sur toute la vallée — un vrai cocon au cœur de la nature. Le bar était génial, et un immense merci à Braulio pour son accueil chaleureux et ses délicieux cocktails. Nous avons très très bien mangé tout au long du séjour : un grand bravo au chef du dîner ainsi qu’à celui du petit déjeuner, tout était parfait.
Le jacuzzi face à la vallée, entouré d’alpagas, était une expérience unique ! Merci aussi à la personne qui……
“We enjoyed this place for its view and the service was excellent. We were a family of 5 and Ms Julia went above and beyond helping us meet our needs. She also made sure our room was clean and warm. I definitely recommend it.”
“Zans was an absolute gem. The apartment was quiet, spotless and perfectly appointed. It was a gentle 15 minute walk to the centre, with a chicken restaurant and supermarket less than a minute away.
The customer service was the best we have had for a very long time. When you booked your breakfast, it was delivered and later d out on your dining table.
The beds were super warm, and there was heating if you needed it
Would highly recommend!”
“I highly recommend this hotel as a place to stay after trekking or touring the Maras salt mines, the Sacred Valley, or Machu Picchu. We stayed here after our four-day trek on the Inca Trail. The staff were friendly and very accomodating, the property is beautiful, the beds are very comfy, the water pressure is amazing, the hot tub experience was divine, the views are spectacular, and the food was wonderful. It was a special treat to eat at the tasty breakfast buffet in the morning, watch the……
“The casa Muru manager literally kicked me and my small children out on the street with no notice (after she approved our booking and took our payment), knowing that my infant and toddler were sick. ”
“Séjour 2nuits avec enfants arrivé vers 22h il faisait -1 la nuit et pas de chauffage pas suffisamment de couverture pas d’eau et personnel parle pas anglais
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"the room is fair. you got what you pay, they have everything you need, even kettle. meanwhile, the staff is super super nice ! full star for them and the breakfast is nice. they have really nicr fried rice"
"Good location. Staff are polite and helpful. Breakfast has lots of varieties and starts from 3:00am. Free airport shuttle bus service is an advantage."
"The hotel is very comfy, with nice staff and environment, the beds and toilet are all clean. There is staff standby in the front desk 24hrs, so even if we arrived the hotel late in midnight, still able to have help from the staff.
The breakfast lady is very nice too.
But the location is not in city centre, we have to travel through uber each time for about 15mins, but it is easy to call uber so doesnt really bothered.
They got thick blanket so it's warm and cozy in bed, but since the room is quite cold without heater, it is freezing cold when you are out of bed 4 in the midnight preparing to go out for some tour. Prepare really warm clothes."