Search Jackson Cottages

"It’s all great as usual. It’s my first go to hotel. Staff are great. Seems they knew all my needs . Most and foremost shout out to housekeeping to keep the place the cleanest of all!!!!!"

"Nice place. Clean room. Comfortable beds. Excellent breakfast. Keurig in room. Staff provided good customer service. Great location. Near stores and expressway."

"Good location on the beach, restaurants and shops were close by. Next to lake cruises and sailing from Ski Run Marina. The beds were very hard and not that comfortable. Complementary coffee/water and fruits/pastries (usually offered in other resort lobby areas like Marriot resorts) were not available for guests using the property game room, pool, and grounds. There was a self serve/self pay snack shop next to the check-in desk. Self parking cost the same as valet parking and was not conveniently located on the property. This made getting personal items from your car or even loading your car very inconvenient. Check out time required everyone to wait for your car to be fetched."

"Front desk personnel was friendly and helpful. Hotel appeared to be new. Nice appointments, very clean. Comfortable beds and shower was great! Fantastic breakfast. Cheese omelets were something new to the typical hotel breakfast buffet for us. Price was right! We'd stay here again, for sure!"

"Overall the hotel was okay, breakfast was good. Bed blanket had spots on it with couple hairs around so that was reason for 4 stars review"

"The hotel was decent overall. I will say the lobby felt more modern compared to the Hyatt. We only stayed one night and had an event before 2 PM, so we requested early check-in, but they weren’t able to accommodate us due to how busy it was. The room itself was fine—nothing special—but the hallways had a noticeable cigarette smell. Our bathtub looked worn down, and when we tried to turn on the water, there was barely any flow. We attempted to contact the front desk but didn’t get a response. The next morning, staff said they would reset it, but when we followed up, nothing had been done. Eventually, they moved us to a different room with a working shower."

"Nice hotel"

"Check-in was a challenge. Attendant was a very pleasant young lady, but clearly unfamiliar with the job. Long wait to help the two customers ahead of me. Many questions about payment options, rewards programs, handicap rooms, service dog options, etc. Another attendant referenced many times for answers, but did not intervene. It took 20-25 minutes to check-in, only to then discover our keys were not programmed. As if not enough, the Wifi password written on the key folder was not correct. The attendant had a wonderful customer service personality; just needed more training. Breakfast options were very good, and the breakfast staff were very attentive. Kudos to them! Disappointed that when we returned to our room on the final night, our used towels had been collected but were not replaced to clean towels. Criticism aside, we will stay at this property the next time we visit this area."

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