“We stayed in room on the ground floor. After being in the room a short time I noticed a terrible smell, like someone urinated on the carpet in one of the bedrooms. After checking around I found the spot. I made several calls to the front desk, someone was sent down to investigate. After several more calls Eugenia was sent to the room. Eugenia was the evening manager that night, she made arrangements for us a different room and dinner for us that night. She did a great job taking care of us and……