Nice and helpful people. We booked two single bedrooms which is in the second floor, but it’s hard to carry two big luggage to go upstairs, finally they let to change a room at ground floor which has a better bathroom and quiet too.
Kit Ching
2018 年 12 月入住 3 晚
2/10 糟糕
真实旅客
2018 年 10 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
We checked out after one night without any refund for the remaining 7 nights. All the service, equipment and environment are terrible. No one opened the heating before we checked in. As a foreigner who came to London for the first time, we didn’t know there was a heating. There was no hot water in the shower. After we complained, the staff opened the heating, but we already had a cold night and caught a cold. The bed was not clean and smelly. The double bed was too small to bear two adults. The bathroom was too narrow to turn round. In a word, it was a horrible experience in the hotel.
我们住了一晚就退房了,剩下7晚也没有退费。所有的服务、设施和环境都非常糟糕。没有人在我们入住前打开暖气。我们作为外国人第一次到伦敦并不知道屋子里有暖气。洗澡也没有热水。第二条我们投诉后,店员才为我们打开暖气,但是我们已经冻了一晚并且感冒了。床也不干净还有味道。双人床太小根本睡不下两个成年人。卫生间也很窄转不开身。总之,这家酒店体验非常糟糕!
I stayed here for four days in their double room. The room is compact but have all the basic things you’ll needed. The staff is helpful and the breakfast is a pleasant surprise. For the location, it’s just minutes walk away from the train and coach station and there are supermarkets and restaurants just around the corner. Things maybe considered as cons included the stairs are quite narrow and steep for the big luggage and the WiFi signal is weak. But none of these concerned me as far as the location they offered.