“My room had no soap or shampoo and a barking dog in the next room kept me awake. I paid in advance and got little sleep after a 14 hour ride and could not get properly cleaned, The 3 important things a hotel should provide. I am going to see where I can make my complaint more official and certainly warn people to stay away from La Quinta. I wanted a manager but was told he was not present.”
“Sheets and room were clean for the most part however the room I stayed in was not maintained. It was evident that the room has had a moisture problem for awhile. The drywall in the ceiling was discolored and cracking and there was mold growing on a chair.”
“On the night of our stay, the fire alarm continued going ON and OFF (~ 10 times) between 11 pm and midnight creating an uncertain environment for all. The fire alarm was so loud that I was worried about hearing loss for kids. The communication from management and fire department was inadequate. I was surprised that the hotel didn't offer any compensation for this inconvenience.
Apart from this incident, the stay was okay.”
“The staff was super friendly and helpful. I asked for a room that faced Lookout Mountain. They gave me exactly what I asked for unfortunately, due to the humity the windows were fogged up quite a bit and it was hard to see out very well. That being said, due to the location, the parking lot has a great view of lookout mountain. It was funny how everyone just arrived and would stand out in the parking lot to enjoy the view. The hotel was quiet and clean and due to the location, it seemed……
“Liked everything about this property , beds were very comfortable, big breakfast was very good . I give this place a high rating and would stay there again when traveling through this area . Conveniently located close to serval things to do .”
“The hotel is very close to scenic spots, making it convenient to visit places like Ruby Falls. As it is a pet-friendly hotel, the hygiene conditions may not be maintained. During our stay, the hotel experienced a power outage in the afternoon for a long time, which greatly affected our accommodation experience. When booking the room, the hotel indicated the availability of electric vehicle charging stations, but upon arrival, we found that there were none. The hotel breakfast was very good.The……
“Worn carpeting and unrepaired damage to doors and trim work. Tub faucet was pulled out from the tub surface. Rust stained tile under the vanity. Our room must be next in line for renovations. That’s the only answer. Our first floor room was steps from an unsecured exterior door. We found that upon departure. Complimentary breakfast waffle was good but fruit was not fresh. Apples were soft. Parking lot sign indicated basically to park at your own risk.
Bright spot was the comfortable……