Find Chalets in New York from $116

"Upon arrival our room was very unclean stains on the table and finger prints on the window and the mirror. Thermostat wasn’t not functional. We asked to change the room front desk lady wasn’t very much helpful. She probably didn’t like her job. Moved to the second room it was ok. But after a day the thermostat had an issue again in the new room. Absolutely frustrating especially winter time. Bought a hot flavored coffee at the gift shop but unfortunately wasn’t warm at all and had no flavor and the person behind the register seemed forced to work there. Also, realized that bellmen had their own hussle going with cab drivers. Just like in some 3rd world countries. They pretend to help you but they call a cab that is going to double or triple charge you. Overall, I give 2.5-3 stars. It was like a motel 6 with many floors."

"Comfy room, perfect for having a base following days exploring. For where it is located it was quiet in the rooms. Good to have complimentary water and bathroom amenities. It would have been nice to have a kettle, tea and coffee making facilities in the room. Staff very friendly and helpful"

"The room was immaculate. The staff was friendly and helpful."

"Loved the decor. They have great security and friendly helpful staff. Enjoyed the breakfast. Rooms are nice sizes. And two great restaurants onsite. Amazing location."

"Loved it "

"FLY/NATS IN SHOWERS. HAIR IN “CLEAN TOWELS” Stains on bed sheets. Weird smell coming out shower drain. Rude security guard AND front desk workers. The ONLY convenient thing is the location being in Times Square. Other than that throw it away. And the lobby looks nice, but the rooms are like little jail cells. I wouldn’t recommend this place to a wicked man. OHH and a cleaner opened my door while I was in bed because I didn’t respond to “housekeeping”. ( this was around 9am BEFORE the 12pm checkout time). I’ve NEVER in my life written a review. But this place right here. Nah I want my refund—still waiting for them to respond to my email sent DAYS AGO. Be careful with this catfish place. "

"The staff was amazing. The sweetest cleaning staff was so friendly. "

"Clean room"

"Great location if you want to skip the city rush. Pretty close to main attractions using the subway. Highly recommend. "