“Our reservation was cancelled by the hotel 2 days before the stay. We didn’t know this brand at all, so didn’t have a reference for the price. Hotel didn’t return message on the app and it took 3 phone calls to finally reach a manager to get things cleared up. Even then it rang for 5 minutes and they acted like it was our fault and we were bothering them. Won’t look at this brand again.”
“This was one of the worst hotels I have ever stayed in. We checked in and individual checking people in at the front desk was hard to understand. Did not speak good English. They set us up on a room on the second floor with no elevator to get our luggage up there once we’re up there we needed a microwave and it was missing from the room. Had to go down to the break room downstairs to use the spare also, the lock was missing off the door. The carpets were dirty. We tried to get towels bring to……