“The receptionists were awful. They did not even greet me at arrival they just asked me for my passport - no good morning no welcome, it was just awful. They did not clearly explained where my room was (and it is not an easy to navigate hotel!), they did not ask if I needed help, they did not explain anything about the hotel, the services and options. They just pointed at page on the desk with the timings for breakfast and lunch. It was just awful. When I got lost I asked the porter and he helped……
“The receptionists were awful. They did not even greet me at arrival they just asked me for my passport - no good morning no welcome, it was just awful. They did not clearly explained where my room was (and it is not an easy to navigate hotel!), they did not ask if I needed help, they did not explain anything about the hotel, the services and options. They just pointed at page on the desk with the timings for breakfast and lunch. It was just awful. When I got lost I asked the porter and he helped……
alessia