Sun Valley Castle Hotels

"Cant complain everything was clean ready well organized"

"The stay was excellent! Only hiccup we had was that the shuttle to take us to the hotel never arrived despite calling multiple times. We also noticed that there was no water abailable for guests. Not sure if that is typical for LA. The staff was super friendly, rooms were clean, and check in/ check out process was very easy and hassle free!"

"The hotel room was average - we were given a room which was too small and claustrophobic, and after requesting the front desk staff, they changed it to another room which had windows, but the size of the room was less than we anticipated. Also, the corridors were quite dirty. The hotel staff were very helpful, and the shuttles were on time."

"Hotel does not have microwave in rooms, there is one per floor in the room with the ice machine. While using the microwave, security came harassing my husband, falsely accusing him of urinating in the room. In a room where my husband stepped one foot inside to hold a plate for me. When the security confirmed there was nothing in the room and that it was clean, my husband wanted an apology. No apology was given, instead he has threatened. The security said he was given a discretion that there was black man in the hallway. Will never stay in this hotel again where my husband can’t even be in the hallway without security harassing him for being African American."

"The hotel is centrally located. Which is nice and convenient. The rooms were small which I was surprised given the amount of money I paid and how big the hotel really is. One of the things I DO NOT recommend is bell services. When I arrived it took bell services more than hour to get my luggage’s to my room. During check out it was the same issue. I had to call like 3 times to see if someone was coming. The third time I was told that the bell person had come and knock on my door and no one answer so I had to literally grab all of my stuff and put them outside our room so he wouldn’t miss us. The valet is awesome. Super easy to drop off and pick up your car. "

"Only issue is the parking. It’s $55 dollars a day. On Friday and Saturday nights, there was no parking available and I was unable to get assistance with a refund. There’s not enough spaces for the size of the hotel. Had to pay additional money to park at neighboring hotel. Parking is a problem! Otherwise it was a good stay. "

"Everything ok"

"We stayed there for two nights and valet parked my car . On the day we were checking out, the valet services lost my Tesla’s key. The staff was very helpful to locate the car via security cameras and I had to go get the car from the garage with their staff . They were apologetic about it and were going to reserve my valet fees . It was inconvenient and has never happened to me before. "

"yes all good"